Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Gomez

Chicago,IL

Summary

Efficient customer service representative. Bringing many years of experience in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Capable of handling 100+ calls daily. Experience in sales, high-responsibility, and fast-paced environments.

Overview

7
7
years of professional experience

Work History

Receptionist

Center On Halsted
10.2020 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.

Customer Service Representative

Macy's
12.2018 - 09.2020
  • Handled customer inquiries for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Call Center Representative

Answering Innovations
12.2016 - 11.2018
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.

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Education

Associate of Arts -

Harold Washington College
Chicago, IL
06.2019

High School Diploma -

Lyons Township HighSchool
La Grange, IL
05.2015

Skills

  • Project Coordination
  • Data Entry
  • Script Adherence
  • Attention to detail
  • Proficient in Microsoft Word and excel
  • Clerical Support
  • Spreadsheet Tracking
  • Project Management

Timeline

Receptionist

Center On Halsted
10.2020 - 10.2023

Customer Service Representative

Macy's
12.2018 - 09.2020

Call Center Representative

Answering Innovations
12.2016 - 11.2018

Associate of Arts -

Harold Washington College

High School Diploma -

Lyons Township HighSchool
Cristina Gomez