Cristina Harrison
Albany,GA
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
14
14
years of professional experience
Work History
Caregiver
Harris Professional Care
01.2025 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Deli Clerk
Publix
03.2015 - 09.2023
- Assembled and served meals according to specific guest requirements
- Scrubbed and polished counters to remove debris and food
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Talked pleasantly with customers while taking orders and promoted positive image for business
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping waiting times short
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
Customer Care Representative
Teleperformance
02.2011 - 04.2014
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively
- Provided accurate, valid, and complete information to customers
- Maintained up-to-date knowledge of company products, services, and promotions
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate
- Followed up on customer inquiries are not immediately resolved by providing timely updates on the status of their requests
Education
Certification in Business Administration -
ATI Career Training Center
Fort Lauderdale, FL12.2011
High school diploma -
Cornerstone Christian Correspondence School
Townsend, GA05.2010
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Respectful and compassionate
- Time management
- Problem-solving
- Elderly care
Timeline
Caregiver
Harris Professional Care
01.2025 - 03.2025
Deli Clerk
Publix
03.2015 - 09.2023
Customer Care Representative
Teleperformance
02.2011 - 04.2014
High school diploma -
Cornerstone Christian Correspondence School
Certification in Business Administration -
ATI Career Training Center
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