Cristina Hart
Warrensburg,IL
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
16
16
years of professional experience
Work History
Optician
Bard Optical
Decatur, Illinois
03.2016 - Current
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Demonstrated how to insert, remove, and care for contact lenses.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Dispensed contact lenses upon completion of fitting process.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Greeted patients warmly upon arrival at office or store location.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
Optician
Vision Source - Family Eye Center
Decatur , IL
10.2012 - 10.2016
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Demonstrated how to insert, remove, and care for contact lenses.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Dispensed contact lenses upon completion of fitting process.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Monitored patient progress while wearing new lenses or frames.
- Participated in continuing education courses related to optometry technology advances.
Optician
Eyemart Optical
Decatur, Illinois
04.2009 - 02.2012
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Dispensed contact lenses upon completion of fitting process.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Education
High School Diploma -
Warrensburg-Latham High School
Warrensburg, IL05-1992
Skills
- Supply Management
- Order Preparation
- Display building
- Visual acuity testing
- Customer Service
- Eyewear brands
- Contact lens fitting
- Eyeglass repair
- Frame fitting
- Contact lens
- Optical orders
- Retail Sales
- Insurance Billing
- Insurance Verification
- Computer Skills
Timeline
Optician
Bard Optical
03.2016 - Current
Optician
Vision Source - Family Eye Center
10.2012 - 10.2016
Optician
Eyemart Optical
04.2009 - 02.2012
High School Diploma -
Warrensburg-Latham High School