Cristina Heras
San Pablo,CA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Laras Fine Dining
Richmond, California
01.2020 - Current
- Provided exceptional customer service in a high-end dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed guest reservations and seating arrangements effectively.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Famiglia Italian Restaurant
Pinole, California
04.2017 - 07.2020
Skills
- Customer service
- POS operation
- Reservation management
- Menu knowledge
Languages
Spanish
Native/ Bilingual
A1
English
Full Professional
A1
Certification
- Food handlers
- Alcohol Server Certification
Timeline
Server
Laras Fine Dining
01.2020 - Current
Server
Famiglia Italian Restaurant
04.2017 - 07.2020