Cristina Louis
ARVADA,United States
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Account Manager
Redi Carpet
Denver, CO
07.2023 - 09.2026
- Managed client accounts, ensuring satisfaction and addressing concerns promptly.
- Plan, forecast, and report sales activities, generate strategic call schedules, and promote value-added flooring solutions.
- Build pipelines of qualified accounts, review customer portfolios to target underperforming clients, and collaborate with inside sales teams.
- Resolve complex service or pricing challenges creatively and independently under conditions of uncertainty.
Account Manager
Cuvee Ventures
Denver
11.2022 - Current
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responsible for managing 460 accounts
Community Director
AMLI Residential
Denver
11.2019 - 07.2022
- Handle responses to tenant requests and/or complaints; establish and maintain favorable landlord/tenant relations.
- Assist in the solicitation of bids from vendors and contractors; maintain a working knowledge of vendor contracts and ensure compliance with the Alder Management agreements.
- Assist in the auditing and preparation of quarterly management reports including variance explanations, annual operating budgets, and OPEX recovery reconciliations.
- Oversee emergency and evacuation procedures and maintain current emergency team contacts.
- Oversight of Elevator inspections, FL & S inspections and tracking of deficiency repairs.
- Ensure all Fire Command books are in accordance with local codes.
- Maintain a working knowledge of lease agreements and administration of related documents.
- Review and code repair invoices and other non-recurring contracted services.
- Ensure implemented processes such as COI tracking and work order systems are being followed.
- Assist in facilitating teamwork and provide training to other staff members as needed.
- Oversight of vendor contracts as directed.
- Assist with the preparation and implementation of company policies and procedures.
- On-call for after-hour emergencies (shared responsibility with other team members).
- Perform miscellaneous duties in the absence of the Leasing and Property Management Coordinator and Property Administrator.
Community Director
Greystar/Monogram Residential
Denver
02.2011 - 11.2019
- Responsible for regular and positive interaction with building tenants through regular tenant visits in accordance with the company tenant retention programs.
- Manage property’s cash flow relative to income and expenses.
- Provide budgeting and management of all aspects of property projects and scheduling which include tenant construction, repair and maintenance projects, and capital enhancement projects.
- Closely monitor property accounts receivables
- Administer, interpret and enforce lease provisions.
- Manage property and engineering staff and oversee performance of building systems to ensure tenant comfort and economical operations.
- Participate and assist in the leasing process from the LOI stage through tenant occupancy including “vacant unit reports”.
- Perform property inspections.
- Review, update and implement a complete emergency plan for the buildings, as well as, for the property staff.
- Continually negotiate and challenge all service contracts for the properties.
- Review and approve all invoices.
- Identify, evaluate and implement capital and operating projects for the properties.
- Conduct annual building evaluations for each building and work with the building engineers and staff to review problems and opportunities that could improve the property’s value, operation and customer service.
- Manage the property maintenance and capital improvement team and property maintenance and capital improvement budget.
- Create and maintain 5-year capital improvement plans for each property.
- Oversee the completion of capital improvement projects.
- Oversee new and existing Tenant improvements.
- Provide relevant information to accounting and asset management, including budget summary and schedule.
Education
Associate of Science - Finance
University of The Permian Basin
Odessa, TX05-2008
Skills
- Business Negotiation
- Time Management
- Expense Control
- Account Management
- New Account Creation
- Building Operations
- Maintenance Knowledge
- Accounting Operations
- Effective Planning
- Capital Projects Management
- B2B
- Client relationship management
- Relationship building
- Goal oriented
- Teamwork and collaboration
Timeline
Account Manager
Redi Carpet
07.2023 - 09.2026
Account Manager
Cuvee Ventures
11.2022 - Current
Community Director
AMLI Residential
11.2019 - 07.2022
Community Director
Greystar/Monogram Residential
02.2011 - 11.2019
Associate of Science - Finance
University of The Permian Basin