Cristina Macias
Cathedral City,CA
Summary
Dedicated and detail-oriented professional with over 2 years of experience in customer service and front desk management within the wellness and hospitality industries. Skilled in sales, scheduling, and client relations, with a proven track record of successfully promoting membership sales at Massage Envy and Orange Theory. Strong organizational skills demonstrated through effective management of schedules, inventories, and client communications. Currently pursuing a Bachelor’s degree in Administration of Justice. Eager to contribute my skills to a team-focused environment that prioritizes exceptional service and operational excellence.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Massage Envy
05.2021 - Current
- Upsold memberships consisting of monthly services
- Interviewed, hired, and trained employees to ensure adequate staffing for optimal operation
- Handled register/bank deposits
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Host/Busser
Applebees
06.2022 - 01.2023
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure
Front Desk Agent
OrangeTheory
12.2021 - 02.2022
- Enhanced gym member experience by providing exceptional customer service at the front desk
- Assisted in maintaining a clean and organized gym environment, contributing to a positive atmosphere
- Processed new memberships accurately, leading to an increase in gym revenue and member retention
- Managed inventory levels for optimal availability to members
Education
Bachelor of Science - Administration of Justice
La Sierra University
Riverside, CA2026
Associate of Science - Administration of Justice
College of The Desert
Palm Desert, CA08.2024
High school diploma -
Rancho Mirage High School
06.2022
Skills
- Cash Handling
- Customer Assistance
- Retail/sales experience
- Trained leadership
- Bilingual-Spanish Fluency
- Problem-solving
Timeline
Host/Busser
Applebees
06.2022 - 01.2023
Front Desk Agent
OrangeTheory
12.2021 - 02.2022
Front Desk Manager
Massage Envy
05.2021 - Current
Bachelor of Science - Administration of Justice
La Sierra University
Associate of Science - Administration of Justice
College of The Desert
High school diploma -
Rancho Mirage High School
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