Janelle Zaldivar
Baraboo,WI
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Front Desk Manager
La Quinta Inn & Suites By Wyndham Wisconsin Dells
Wisconsin Dells, WI
02.2021 - 05.2026
- Documented daily activities to ensure smooth hotel operations and guest satisfaction., checking in/out, settlement of payment, lost & found reports, assistance with housekeeping cleaning or inspecting rooms, daily hotel management, upkeep of hotel, guest feedback follow up, organization and detail upkeep of facility, assure that guests leave satisfied
- Supervised front desk staff and coached guest service standards.
- Handled guest check-ins, check-outs, and room assignment coordination.
- Resolved guest concerns and protected service quality during busy shifts.
- Balanced cash drawers and completed daily shift reports accurately.
- Coordinated reservations, cancellations, and special room requests.
- Communicated with housekeeping and maintenance about room readiness.
- Trained new agents on Wyndham procedures and hotel policies.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
Shift Manager
McDonalds
Wisconsin Dells, WI
06.2015 - 12.2017
- Supervised crew during busy McDonald's shifts
- Coordinated drive-thru, front counter, and kitchen workflow
- Trained crew on McDonald's service and food safety standards
- Monitored cash handling and register accuracy
- Resolved customer concerns with quick, professional service
- Managed opening and closing procedures for restaurant operations
- Checked inventory levels and restocked supplies
- Enforced cleanliness and sanitation across McDonald's stations
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High school diploma -
Wisconsin Dells High School
Wisconsin Dells, WISkills
- Front desk
- Guest services
- Hotel experience
- Telephone etiquette
- Accounts receivable
- Cash handling
- Financial tracking
- Revenue generation
- Administrative experience
- Appointment scheduling
- Record management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Operating systems
- Data entry
- Organizational skills
- Attention to detail
- Time management
- Communication skills
- Multilingual communication
- Administrative experience
- Facility management
- Computer skills
- Computer literacy
- Hospitality
- Accounting
- Guest relations
- Administrative experience
- Cash handling
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Wisconsin Dells, WI
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Timeline
Front Desk Manager
La Quinta Inn & Suites By Wyndham Wisconsin Dells
02.2021 - 05.2026
Shift Manager
McDonalds
06.2015 - 12.2017
High school diploma -
Wisconsin Dells High School