Cristina Nino
Miami,USA
Summary
Customer service provider bringing six years of experience possessing exceptional sales and interpersonal skills. Genuinely enjoys working with people and interacting with community members. Recognized for successful in-store actualization of corporate sales plans. Resourceful visionary with enthusiasm for problem-solving and idea generation. Competitive and ambitious with persuasive communication style.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales
Boutinic Aesthetics
04.2024 - Current
- Increased online sales revenue by developing and implementing effective sales strategies.
- Boosted sales revenue by implementing effective sales strategies and cultivating relationships with key clients.
Brand Steward
Saks Fifth Avenue
01.2024 - Current
- Keep store visually looking good for the customers
- Do restocking from the stock rooms to keep our floors with the correct amount of merchandise
- Prepare store for vendor visits we receive from brands
Sales Associate Specialist
Palace Resorts
11.2022 - 12.2023
- Developed long-term business relationships with customers to promote continued business
- Processed customer refunds and exchanges according to established guidelines
- Make reservations for customers for the resorts through the phone and emails
Client Advisor
Ximena Kavalekas
04.2022 - 11.2022
- Maintained deep relationships with clients to consistently exceed monthly and yearly sales goals
- Maintained clean sales floor aligned with visual and operational standards
- Interacted with customers, answered questions and detailed solutions to build rapport
Cashier
Nothing Bundt Cakes
08.2020 - 12.2021
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Learned special prices and promotions and encouraged customers to participate in offers
Member Service
Planet Fitness
04.2017 - 01.2020
- Attend clients with any queries and complaints, Handling Juice Bar Payments, Clean Machines
- Communicated and followed up with prospective members via phone or email to process pending account applications
- Placed outbound calls to existing members, offering additional consultation on products and services
- Shared insights with management regarding member inquiries, concerns, and complaints
Education
Associate of Science - Fashion Merchandising
Miami Dade College
Miami, FL04.2025
High School Diploma - undefined
Revere High School
Revere, MA04.2020
Skills
- TIME MANAGEMENT
- CUSTOMER SERVICE EXCELLENCE
- SERVE CUSTOMERS
- CUSTOMER SERVICE
- ORGANIZATION AND RECORDKEEPING
- VISUAL MERCHANDISING
- REMOTE SALES
LANGUAGES
English Bilingual Or Proficient (C2)
Spanish Bilingual Or Proficient (C2)
Certification
- Business Industry Operations
- Business specialist, General Business
Timeline
Sales
Boutinic Aesthetics
04.2024 - Current
Brand Steward
Saks Fifth Avenue
01.2024 - Current
Sales Associate Specialist
Palace Resorts
11.2022 - 12.2023
Client Advisor
Ximena Kavalekas
04.2022 - 11.2022
Cashier
Nothing Bundt Cakes
08.2020 - 12.2021
Member Service
Planet Fitness
04.2017 - 01.2020
High School Diploma - undefined
Revere High School
Associate of Science - Fashion Merchandising
Miami Dade College
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