Cristina Otero
Clermont,FL
Summary
Dynamic leader with extensive experience in managing large retail environments. Specializing in operational excellence and team development. Demonstrated success in leading cross-functional teams, overseeing multimillion-dollar operations, driving process improvement, and ensuring exceptional customer satisfaction. Proven track record of implementing effective strategies to boost sales and optimize operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Director
Target
11.2021 - Current
- Directed operations for a high-performing team of 180+, excelling in a fast-paced, multimillion-dollar retail environment.
- Achieved top-tier regional and district rankings in sales growth, operational excellence, and guest satisfaction.
- Reduced operational shortages by over 1% YoY, enhancing efficiency through strategic scheduling and accountability frameworks.
- Developed and executed store strategy plans, aligning quarterly business goals with financial targets and market trends to lead the district.
- Oversaw full-cycle talent management, including recruiting, onboarding, coaching, and succession planning, improving internal promotion rates.
- Managed budgets and payroll forecast, leveraging business intelligence to maximize profitability and ensure total store efficiency.
Executive Team Leader - Specialty Sales
Target
05.2020 - 11.2021
- Led a motivated team focused on delivering outstanding customer service in a fast-paced retail environment.
- Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
- Boosted retail sales by developing and executing comprehensive visual strategies.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
Executive Team Leader - Human Resources
Target
09.2018 - 05.2020
- Orchestrated company-wide events to boost morale, foster teamwork, and enhance overall job satisfaction levels among staff members.
- Collaborated with executive leadership to align HR strategies with organizational goals.
- Implemented an efficient onboarding process for new hires that promoted rapid acclimation into company culture.
- Evaluated HR metrics regularly, identifying trends and making data-driven decisions for continuous improvement.
- Enhanced employee satisfaction by implementing comprehensive training and development programs.
- Managed recruitment efforts, ensuring timely placement of top-tier candidates for key positions.
- Provided coaching and guidance to managers on effective leadership techniques and conflict resolution strategies.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Store Manager
Tilly's
07.2016 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance evaluations for staff members, facilitating professional growth and development opportunities.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Associate Manager
Under Armour
04.2015 - 07.2016
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Evaluated current processes and systems, identifying opportunities for improvement and implementing changes that positively impacted overall backroom operations.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to employees.
- Provided exceptional leadership in the backroom department, fostering a positive work culture that promoted teamwork and communication.
- Implemented loss prevention strategies to minimize shrinkage rates and protect company assets.
Assistant Store Manager
Pacsun
10.2011 - 04.2015
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Arts -
Valencia College
05-2010
Skills
- Team development
- Sales Strategy
- Payroll
- Budget Management
- Inventory Management
- Operational Excellence
- Strategic Planning
- Problem Solving
- Communication
- Adaptability
- Leadership
- Conflict Resolution
- Collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Director
Target
11.2021 - Current
Executive Team Leader - Specialty Sales
Target
05.2020 - 11.2021
Executive Team Leader - Human Resources
Target
09.2018 - 05.2020
Store Manager
Tilly's
07.2016 - 09.2018
Associate Manager
Under Armour
04.2015 - 07.2016
Assistant Store Manager
Pacsun
10.2011 - 04.2015
Associate of Arts -
Valencia College
Find Me Online
http://linkedin.com/in/cristina-otero-33b225ab
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