Isabel Sullivan
The Woodlands
Summary
Experience in customer service and administrative support. Detail oriented, highly organized, with excellent communication and time management skills.
Overview
5
5
years of professional experience
Work History
Front Desk Representative
Keating Honda
08.2023 - Current
- Assist management with scheduling interviews for new hires
- Deliver time sensitive documents to the county tax office on behalf of the dealership
- Organize files with sensitive data for the accounting department.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Front Desk Representative
Valor Automotive
11.2021 - 05.2023
- Answer phones and direct calls for sales and service departments
- Greet customers upon their arrival into the building
- Accountable for keys when vehicles arrive, and update vehicle inventory in database
- Coordinate drivers to transport customers’ vehicles to delivery and pick up destinations
- Inform customers when their title and pertinent vehicle documents are available for pick up
- Assisted various departments such as accounting, and service with scanning documents
- Created training manuals for new employees.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Customer Service Associate
Carrabba’s Italian Grill
06.2020 - 07.2021
- Ensure guests have appropriate reservations and accommodate special requests as permitted
- Took the initiative to assist team members when short staffed.
Education
High School Diploma -
Stratford High School
Houston, TX05.2020
Skills
Microsoft Office Suite
Administrative Skills
Scheduling Appointments
File Management
Multi-Line Phone Systems
Customer Service
Front Desk Management
Teamwork and Collaboration
Data Entry
Timeline
Front Desk Representative
Keating Honda
08.2023 - Current
Front Desk Representative
Valor Automotive
11.2021 - 05.2023
Customer Service Associate
Carrabba’s Italian Grill
06.2020 - 07.2021
High School Diploma -
Stratford High School
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