Cristina Sosa
Columbus,OH
Summary
Dynamic and detail-oriented professional, excelling in customer service and cash management. Skilled in bilingual communication and multitasking, I consistently deliver exceptional service, enhancing guest satisfaction and loyalty. My expertise in phone etiquette and organization ensures operational excellence and efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Ace Hotel New York
Brooklyn, NY
2022.02 - 2024.12
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Managed incoming calls, emails, and inquiries from guests regarding services.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Processed payments for guest accounts.
Front Desk Receptionist
Four Points Sheraton Hotel
Columbus, OH
2019.10 - 2021.12
- Handled incoming and outgoing mail and packages.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
Host
Copious Soul
Columbus, OH
2018.06 - 2020.04
- Answered phones promptly to confirm and book reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service from initial interaction to final departure, maintaining loyal clientele.
Education
High School Diploma -
The Charles High School
Columbus, OH2021-06
Skills
- Customer service
- Cash management
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Fluent bilingualism
- Appointment scheduling
- Time Efficient
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Front Desk Receptionist
Ace Hotel New York
2022.02 - 2024.12
Front Desk Receptionist
Four Points Sheraton Hotel
2019.10 - 2021.12
Host
Copious Soul
2018.06 - 2020.04
High School Diploma -
The Charles High School