Cristina Wilson
Killeen,TX
Summary
Detail-oriented professional with extensive experience in records retrieval and administrative support at Baylor Scott & White. Proven ability to enhance operational efficiency through effective file maintenance and telephone etiquette. Recognized for successfully processing over 50 patient information requests daily while fostering strong peer relationships.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clerk
Central Counties Services
12.2017 - 08.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Implemented a system for naming uploaded documents in client's Electronic Medical Records increasing efficiency by 35%.
Release of Information Specialist
Baylor Scott & White -ROI Contractors
08.2008 - 07.2017
- Answered over 75 calls a day from various requestors providing excellent customer service.
- Reproduced protected health information by using data extraction and file management techniques.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Navigated within patient records to locate requested documentation, successfully completing over 50 requests per day.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
Teacher's Aide
Memorial Christian Academy
01.2004 - 05.2006
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Handled class records for attendance, assignment grades and course participation scores.
Medical Records Clerk
Scott and White Hospital
08.1995 - 06.2001
- Maintained patient records in compliance with security regulations.
- Reviewed medical records for completeness and filed over 100 records daily in numeric order.
- Sorted and distributed incoming and outgoing medical records.
- Located misfiled medical records.
- Retrieved over 50 records daily for physician review and patient appointments/emergencies.
Education
Bachelor of Science - Applied Psychology
Colorado Christian University
Denver, CO05-2023
Skills
- Records retrieval
- File maintenance
- Telephone etiquette
- Administrative support
- Scanning and copying
- Peer relationships
- Supply tracking
- Mail handling
Certification
Notary Public (Texas): TX 132867361, Expires 01/13/2029
Timeline
Clerk
Central Counties Services
12.2017 - 08.2024
Release of Information Specialist
Baylor Scott & White -ROI Contractors
08.2008 - 07.2017
Teacher's Aide
Memorial Christian Academy
01.2004 - 05.2006
Medical Records Clerk
Scott and White Hospital
08.1995 - 06.2001
Bachelor of Science - Applied Psychology
Colorado Christian University
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