Cristina A Toth
Lancaster,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Suva Versicherung
Bellinzona, TI, Switzerland
09.2014 - 08.2018
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions.
- Responsible for resolving customer complaints in a timely manner.
- Collaborated with physicians to achieve optimal strategies.
- Regular phone and in-person conversations with the policyholder.
Promotion - Medical Insurance Specialist
Suva Versicherung
Aarau, AG, Switzerland
09.2018 - 04.2022
- Coordination of insurance benefits with other social insurances.
- Requested and reviewed documentation to assess eligibility for insurance benefits.
- Calculation, payment, and correction of insurance benefits.
- Telephone and written communication with clients, doctors, lawyers, and other insurance companies.
- Instruction of new employees.
Promotion - Deputy Team Leader
Suva Versicherung
Aarau, AG, Switzerland
05.2022 - 10.2023
- Collaborated with other departments on cross-functional projects involving multiple teams.
- Provided feedback, coaching, and guidance to team members regarding their performance and tasks assigned.
- Recruited and interviewed candidates and assisted in staffing decisions.
- Researched best practices for improving operational efficiency within the department.
- Facilitated conflict resolution between team members in order to maintain a positive work environment.
- Handled complaints from within the company and from customers and business partners.
Firefighter - Concurrent
Feuerwehr Gränichen
Gränichen, AG, Switzerland
01.2022 - 08.2023
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency medical situations.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
First Responder - Concurrent
Kantonales Katastrophen Element
Aarau, AG, Switzerland
01.2021 - 08.2023
- Administered first aid treatment or life support in pre-hospital settings.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Calmed patients by carefully explaining each step and remaining composed.
Education
High School Diploma -
Centro Professionale Commerciale
Bellinzona, Switzerland06-2017
Skills
- Customer Service
- Work Planning and Prioritization
- CRM Software
- Complaint Resolution
- Complex Problem-Solving
- Teamwork and Collaboration
Languages
English
Full Professional
Spanish
Limited
Italian
Native/ Bilingual
French
Full Professional
German
Full Professional
Portuguese
Limited
Timeline
Promotion - Deputy Team Leader
Suva Versicherung
05.2022 - 10.2023
Firefighter - Concurrent
Feuerwehr Gränichen
01.2022 - 08.2023
First Responder - Concurrent
Kantonales Katastrophen Element
01.2021 - 08.2023
Promotion - Medical Insurance Specialist
Suva Versicherung
09.2018 - 04.2022
Insurance Agent
Suva Versicherung
09.2014 - 08.2018
High School Diploma -
Centro Professionale Commerciale
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