Cristy Luna
Brentwood
Summary
Detail-oriented and customer-focused professional with experience in sales support, administrative coordination, and operations management. Skilled in order tracking, client communication, and team training. Strong ability to multitask, stay organized, and support fast-paced business environments. Full customer service experience and assistance.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Order Movement Specialist
Positive Promotions Inc.
Hauppauge
08.2021 - Current
- Managed order tracking and logistics using AS400
- Ensured accurate and timely processing of customer orders
- Resolved customer inquiries and order issues
- Assisted in training staff on systems and workflow
Manager
McDonald's
Central Islip
04.2019 - 04.2025
- Supervised daily operations including staff and customer service
- Managed cash handling and store workflow
- Created floor plans and improved team efficiency
- Trained employees and maintained service standards
- Resolved customer complaints to improve satisfaction levels.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Paralegal
Centro Legal De Inmigracion
Bay Shore
01.2021 - 07.2021
- Drafted legal documents for immigration cases and client petitions.
- Conducted legal research to support case preparation and client inquiries.
- Organized case files and maintained accurate records for ongoing cases.
- Communicated with clients to gather information and provide case updates.
- Prepared and submitted legal documentation to courts
Education
Central Islip High School
Central Islip, New YorkSkills
- Sales Support & Order Tracking
- Customer Service & Client Relations
- Word, Excel, Outlook, AS400
- Training
- Team Leadership
- Time Management & Organization
- Problem Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Order Movement Specialist
Positive Promotions Inc.
08.2021 - Current
Paralegal
Centro Legal De Inmigracion
01.2021 - 07.2021
Manager
McDonald's
04.2019 - 04.2025
Central Islip High School