Summary
Overview
Work History
Education
Skills
Volunteer History
Timeline
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Crockett Herrmann

Summary

Proactive Customer Service Staff Member with extensive experience in cash handling, training, and team supervision. Demonstrated skills in addressing customer concerns, processing transactions, and minimizing store loss. Bringing strong problem-solving abilities, situational awareness, and a focus on customer satisfaction to enhance business operations.

Overview

5
5
years of professional experience

Work History

Customer Service Staff Member

Publix
04.2023 - Current
  • Opened and closed the cash office, handling large amounts of cash and ensuring timely deposits for both cash and checks.
  • Utilized situational awareness to minimize store loss.
  • Processed various types of money service transactions such as Western Union and money orders in strict adherence to guidelines and regulations.
  • Demonstrated exceptional skills as a cashier and lottery agent.
  • Addressing customer concerns promptly and resolving complaints to ensure premier customer service and satisfaction
  • Managed and supervised diverse teams of employees.
  • Provided training for new team members

Cashier

Publix
02.2022 - 04.2023
  • Operated the cash register with excellent accuracy levels for all cash, check, and credit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed transactions accurately and efficiently to minimize customer wait time.
  • Provided accurate information to customers by staying informed about current promotions, prices, products, and services at the store.
  • Maintained cleanliness and orderliness of checkout area through regular wiping and sweeping during downtime.
  • Adhered to safety regulations and followed all company policies and procedures while performing job duties.

Front Service Clerk

Publix
03.2019 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Provided efficient and friendly front-end services to enhance customer satisfaction.
  • Successfully exceeded customer expectations by delivering attentive service while efficiently managing multiple tasks.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Provided assistance to team members during high-volume periods, maintaining efficient and prompt customer service operations.
  • Demonstrated time management by effectively utilizing downtime to maintain cleanliness of the store and organize the shopping carts.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration

Education

No Degree - Finance

University of South Florida
Tampa, FL
12.2026

High School Diploma -

Alonso High School
Tampa, FL
05.2022

Skills

  • Assertiveness
  • Complaint Handling
  • Critical Thinking
  • Money handling abilities
  • Problem-solving abilities
  • Customer Focus

Volunteer History

Metropolitan Ministries

Tampa, Fl

  • Delivered comprehensive support services to individuals and families, addressing their diverse needs with empathy and efficiency.
  • Served meals with a high standard of customer service, creating an authentic restaurant experience for guests and ensuring satisfaction.
  • Contributed to maintaining a clean and safe environment by assisting with thorough cleaning and pressure washing of the facility where residents stayed.


Feeding Tampa Bay (Trinity Cafe)

  • Assisted in sorting, boxing, and packaging food and essential items for individuals and families in need, ensuring efficient distribution.
  • Verified product safety by crossing out barcodes and checking expiration dates on all items.
  • Collaborated effectively with a team of volunteers to package goods promptly and accurately, enhancing operational efficiency.

Timeline

Customer Service Staff Member

Publix
04.2023 - Current

Cashier

Publix
02.2022 - 04.2023

Front Service Clerk

Publix
03.2019 - 02.2022

No Degree - Finance

University of South Florida

High School Diploma -

Alonso High School

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Crockett Herrmann