Colleen Rorke
Portland,OR
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
5
5
years of professional experience
Work History
Client Service Specialist
IQ Research
05.2019 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Trained new team members on best practices in client services, elevating overall team performance.
- Actively sought feedback from clients on their experiences working with our company, using insights gained to drive continuous improvements in our service offerings.
- Demonstrated versatility in researching across multiple areas of law, including civil, criminal, and federal cases.
Lead Hostess
Lucca
08.2021 - 12.2023
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers.
- Assisted management with training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored and managed social media accounts.
- Developed customized private party proposals tailored to guest needs.
- Created weekly work schedules, enabling proper staffing for Front of House.
Education
Bachelor of Arts - Political Science
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2019
Skills
- Exceptional communication
- Multitasking proficiency
- Team Collaboration
- Customer Service
- Guest Relations
Timeline
Lead Hostess
Lucca
08.2021 - 12.2023
Client Service Specialist
IQ Research
05.2019 - Current
Bachelor of Arts - Political Science
Rutgers, The State University of New Jersey
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