Crshanna Rodgers
Brooklyn Center,Minnesota
Summary
Highly organized Team player with exceptional leadership abilities & Excellent customer service.
Overview
16
16
years of professional experience
Work History
Department Manager
Target
Roseville, Minnesota
01.2020 - Current
- Developed a strategy that the team members can use to better reach project goals
- Assign task to team members
- Determine the completion timeline & monitor progress to keep the project on track & on schedule
- Communicate clear instructions to team members
- Manage the flow of day to day operations
- Create & distribute reports to update the company on team progress
- Tie codes & Set company weekly planograms
Retail Manager
Lane Bryant
Bloomington, Minnesota
01.2017 - 01.2019
- Manage Plus Size clothing store, By implementing, creating efficiencies in staffing, processing, ordering, operations, with the help of Store leaders & team increased LY by 5% in the first year with Lane Bryant
- Through excellent staff recruitment and training, exceeded annual sales forecast
- Prepare and analyze Plan and implement all Floor set holiday floor sets to ensure they meet company standards
Store Manager
Swim'n Sport
Bloomington, Minnesota
01.2014 - 01.2016
- Company Overview: Swimwear Retail
- Operations
- Store weekly schedules
- Visuals (weekly directives)
- Daily computer usage including (emails, Microsoft Word, Excel, Office Spreadsheet & Window)
- In charge of financial business earnings including (Bank deposits, change orders & Payroll)
- Loss Prevention
- Inventory (Every 6mos)
- Daily business recap (Ensure all necessary paperwork submitted in accordance to company guidelines)
- Swimwear Retail
Guest Service Rep.
Courtyard Marriott
Downtown Mn
01.2011 - 01.2014
- Company Overview: Hotel
- Process guest arrivals & departures, including all necessary payments
- Daily computer usage using (Fosse) Pre-key including (groups & events)
- Completed all daily room assignments & pre-arrivals request
- Offered referrals & directions upon request
- Balanced accounts, cash drawer & filo
- Handled all guest concerns
- Hotel
Customer Service Representative
ShopNBC
Brooklyn, Mn
10.2008 - 11.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Aesthetician -
Empire
01.2023
Diploma -
Patrick Henry High School
01.2003
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
References
Upon Request
Timeline
Department Manager
Target
01.2020 - Current
Retail Manager
Lane Bryant
01.2017 - 01.2019
Store Manager
Swim'n Sport
01.2014 - 01.2016
Guest Service Rep.
Courtyard Marriott
01.2011 - 01.2014
Customer Service Representative
ShopNBC
10.2008 - 11.2011
Aesthetician -
Empire
Diploma -
Patrick Henry High School