Cruza Tomas
Lehigh Acres,FL
Summary
Detail-oriented customer service professional with experience in appointment scheduling, patient registration, insurance verification, and confidential record handling. Known for strong phone etiquette, problem solving, and efficient daily support.
Overview
1
1
Language
6
6
years of professional experience
Work History
Customer Service Representative
Lee Health
Fort Myers , FL
05.2026 - Current
- Answered patient calls for Lee Health customer service and directed inquiries to appropriate departments.
- Verified patient information and insurance details to facilitate accurate service support.
- Ensured confidentiality of sensitive patient information while managing records.
- Scheduled appointments and maintained records in healthcare systems.
- Managed daily appointment calendars and scheduling requests.
- Confirmed bookings with patients through phone and email.
- Scheduled and confirmed appointments.
- Processed patient check-ins and check-outs efficiently.
- Coordinated follow-up appointments, enhancing continuity of care for patients.
Business Manager
Tienda de Guatemala
Bonita Springs, FL
02.2021 - 12.2026
- Directed daily store operations for Tienda de Guatemala across sales and service
- Developed and implemented policies and procedures to improve operational efficiency.
- Negotiated vendor agreements and coordinated supply purchases for business needs.
- Coordinated purchasing with vendors and monitored product availability
- Managed inventory control, stock checks, and replenishment planning
- Oversaw hiring, training, and scheduling for team operations.
- Resolved customer concerns and supported service quality
- Reviewed cash handling, receipts, and closing reports
Education
High School Diploma -
Lehigh Senior High
Lehigh Acres, FL05-2021
Skills
- Appointment scheduling
- Patient registration
- Insurance verification
- Epic charting
- Medical records
- Customer service
- Call center management
- Service coordination
- Record management
- Appointment logistics
- Attention to detail
- Problem solving
- Professional telephone demeanor
- Facility management
Languages
Spanish
Professional
Timeline
Customer Service Representative
Lee Health
05.2026 - Current
Business Manager
Tienda de Guatemala
02.2021 - 12.2026
High School Diploma -
Lehigh Senior High