Cruz Castillo Suarez Angie

• Processed insurance claims accurately and efficiently to support timely reimbursement.
• Assisted patients with billing questions, account balances, payment status, and insurance-related concerns.
• Verified insurance eligibility and coverage to reduce claim denials and payment delays.
• Posted patient and insurance payments and processed refunds in accordance with billing procedures.
• Resolved billing discrepancies by coordinating with healthcare providers, insurance companies, and other outside entities.
• Reviewed patient accounts and claims to identify and resolve billing or payment issues.

• Managed a high volume of inbound patient calls, addressing inquiries and providing accurate information.
  • Coordinated patient appointments and follow-ups while optimizing provider availability and scheduling.
  • Registered, verified, and updated patient demographic and medical information in electronic records.
  • Reviewed patient histories and appointment information to ensure accuracy before scheduling follow-up care.
  • Directed clinical or administrative concerns to appropriate staff members when necessary.

• Greeted and checked in patients and visitors, providing front-desk assistance and directing them to appropriate departments.
• Managed patient registration, verifying demographic information and maintaining accurate records.
• Verified insurance eligibility and coverage prior to patient appointments.
• Used eClinicalWorks (eCW) to schedule appointments, update patient information, and maintain electronic health records.
• Coordinated communication between patients, clinical staff, and healthcare providers regarding appointments and patient needs.
• Trained new personnel on front-office procedures, company policies, patient registration, and customer service standards.

• Answer inbound calls from owners needing inquiries
• Process payment fees for members and owners when applicable
• Provided support to customers to enhance their experience and answer any complaints using Hilton values
• Confirm future reservations and provide information about resort amenities and units.