Dawn Smith
Barrington,RI
Summary
Highly efficient Patient Registrar/Medical Secretary with administrative expertise and EPIC competency. Offering 20 years of experience in a healthcare office. Excellent customer service and organizational skills.
Overview
19
19
years of professional experience
Work History
Patient Account Representative
Rhode Island Hospital
Providence, RI
03.2008 - 12.2021
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Documented patient information obtained from interviews.
- Used EPIC to schedule patients.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Collected and processed co-payments and out-of-pocket charges using EPIC.
- Facilitated timely check-in by greeting visitors and establishing the purpose of their visit.
Medical Secretary
Rhode Island Medical Imaging
East Providence, RI
01.2003 - 06.2008
- Scheduled and arrived patients for appointments.
- Documented patient information obtained from interviews.
- Collected and processed co-payments and out of pocket charges.
Education
certificate - Business
Sawyer School - Pawtucket
Pawtucket, RI1993
Skills
- Administrative support
- Medical billing
- High accuracy
- Medical terminology
- Information collection
- Positive behavior modeling
- EPIC, ECW, CMS savvy
- Collections experience
Timeline
Patient Account Representative
Rhode Island Hospital
03.2008 - 12.2021
Medical Secretary
Rhode Island Medical Imaging
01.2003 - 06.2008
certificate - Business
Sawyer School - Pawtucket