Crystal Allen
Bennettsville,South Carolina
Summary
Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical coding position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
02.1998 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Placed packages and letters in mailboxes.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up outgoing mail from letter boxes and in person from customers.
- Collected money for postage due and cash on delivery fees.
Customer Service Supervisor
United States Postal Service, USPS
03.2020 - 04.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for 30 employees.
Education
Certificate In Health Science
Northeastern Technical College
Cheraw, SCCertified Professional Coder
AAPC
06.2023
Skills
- Administrative Skills
- Budget Allocations
- Management of Financial Resources
- Customer Service
- Certified professional medical coder
- ICD-10_CM
- CPT Coding
- HCPCS Level II
- Leadership Experience
- Collaboration Skills
- Communication
- Safety
- Dependable
Timeline
Customer Service Supervisor
United States Postal Service, USPS
03.2020 - 04.2022
City Carrier
United States Postal Service, USPS
02.1998 - Current
Certificate In Health Science
Northeastern Technical College
Certified Professional Coder
AAPC
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