Crystal Amato
Summary
Dynamic Store Manager with expertise in inventory management, customer service, and staff training. Proven track record in optimizing workflows and driving team performance to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
KG Premier / Boost Mobile
Wichita, Kansas
04.2026 - Current
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff on customer service best practices.
- Maintained inventory levels through regular stock checks and ordering.
- Assisted customers with product inquiries and service issues.
- Monitored sales trends to enhance product placement and drive sales.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts and audits to reduce shrinkage.
- Established customer service standards and monitored staff compliance.
- Strengthened workflow productivity by hiring and developing staff to improve team performance.
- Delegated work to staff, setting priorities and goals.
Store Manager
MAA Wireless / Boost Mobile
Wichita, Kansas
10.2025 - 04.2026
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff to enhance customer service quality and responsiveness.
- Maintained optimal inventory levels through consistent stock checks and timely ordering.
- Implemented merchandising strategies to enhance product visibility.
- Ensured compliance with company policies and safety standards.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints promptly to ensure customer satisfaction and loyalty.
Office Manager
Beard & Son Concrete
Wichita, Kansas
06.2017 - 08.2025
- Oversaw daily office operations to ensure smooth workflow and enhance productivity.
- Coordinated front desk operations by welcoming visitors, addressing inquiries, and directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Recorded and organized financial transactions and invoices to support accurate financial reporting.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
Education
Some College (No Degree) - Emergency Medical Technician
Butler County Community College
Andover, KSSkills
- Team leadership
- Sales strategies
- Cash handling
- POS systems
- Visual merchandising
- Customer service
- Marketing and promotions
- Staff management
- Staff training
- Team leadership
- Employee motivation
- Strategic thinker
- Bank deposit procedures
- Friendly and positive
- POS systems
Timeline
Store Manager
KG Premier / Boost Mobile
04.2026 - Current
Store Manager
MAA Wireless / Boost Mobile
10.2025 - 04.2026
Office Manager
Beard & Son Concrete
06.2017 - 08.2025
Some College (No Degree) - Emergency Medical Technician
Butler County Community College