Crystal Amendola
CORTLANDT MANOR
Summary
Dynamic operations director with extensive experience in leading regional teams to implement strategic initiatives that boost financial performance and enhance patient care. Proven ability to cultivate high-performing teams and streamline processes, resulting in significant operational improvements and increased patient satisfaction.
Overview
31
31
years of professional experience
Work History
Director of Operations
Advanced Physician Services Westchester Medical
Hawthorne
10.2020 - Current
- Led regional teams to implement strategic initiatives across multiple locations.
- Developed and executed business plans that aligned regional objectives with growth targets.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Managed budgets and resources to optimize efficiency in regional operations.
- Cultivated high-performing teams by fostering an inclusive work culture that emphasized individual and team development.
- Developed strategic initiatives to enhance patient satisfaction and service delivery.
- Facilitated communication between healthcare providers and administrative staff for efficiency.
- Analyzed operational workflows to identify areas for improvement across practices.
- Facilitated communication between staff members from different departments in order to improve workflow processes.
- Created operational plans to establish clear short-term and long-term objectives for the medical practice.
- Managed the day-to-day operations of a multi-site medical practice, including financials, staffing and patient relations.
- Established quality assurance protocols within the organization to monitor services provided by physicians and other providers.
- Developed strategies for improving customer service levels across all departments of the organization.
- Developed and implemented policies, procedures and guidelines for medical practice operations.
- Coordinated with physicians to develop clinical initiatives that improved patient care outcomes.
- Collaborated with IT department on technology upgrades related to electronic health records systems.
- Led cross-functional teams to develop strategic initiatives for organizational growth.
- Collaborated with stakeholders to align operational plans with corporate objectives.
- Managed budgeting processes and resource allocation for multiple projects simultaneously.
- Facilitated training sessions to enhance team performance and operational efficiency.
- Implemented innovative solutions to improve workflow and reduce redundancies.
- Cultivated relationships with external partners to support business development efforts.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Prepared presentations for board meetings summarizing key developments within the company.
- Coordinated resources across departments to maximize productivity levels.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Spearheaded the development and launch of new products or services.
- Managed crisis situations to minimize impact on operations and reputation.
- Led change management efforts to adapt to market shifts and organizational needs.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
Practice Manager/Administrator
Advanced Physician Services-Westchester Medical
Hawthorne
10.2013 - 10.2020
- Oversaw daily operations of medical practice to ensure efficient workflow.
- Managed staff schedules and coordinated patient appointments effectively.
- Developed and enforced office policies to maintain compliance with regulations.
- Implemented electronic health record systems for improved patient data management.
- Facilitated communication between healthcare providers and administrative staff.
- Monitored financial performance, managing budgets and expenses to ensure fiscal responsibility.
- Led strategic planning initiatives to enhance service delivery within the practice.
- Resolved conflicts between staff members in an efficient manner.
- Established systems for tracking patient satisfaction scores and addressing complaints promptly to enhance patient experience.
- Ensured that all patient care areas were properly staffed with qualified personnel while meeting budgetary constraints.
- Coordinated recruitment activities for physicians, mid-level providers, and nursing staff to ensure practice was adequately staffed with qualified professionals.
- Monitored employee performance on an ongoing basis to ensure quality standards were being met.
- Managed financial operations including budgeting, billing, accounts receivable and payable, payroll, purchasing, and auditing.
- Served as a liaison between physicians and other departments within the organization.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Collaborated with cross-functional teams to define technical requirements and specifications.
- Designed system architecture frameworks for various enterprise applications.
- Led workshops to gather stakeholder feedback on system improvements and changes.
- Performed system integration tests to ensure compatibility between components.
- Created test plans to validate functionality of the designed systems.
- Created detailed documentation on system designs, configurations, processes, interfaces.
- Provided guidance on best practices for deploying applications across multiple platforms.
- Collaborated with other IT teams to coordinate installation tasks within the organization's environment.
- Lent technical leadership and mentoring throughout project lifecycle with emphasis on initial design.
Practice Administrator
Medical Research Associates
10.2005 - 09.2013
- Established and oversaw all practice operating policies and procedures.
- Recommended and implemented practice improvements to enhance operational efficiency.
- Provided leadership and implemented department practice plans and procedures.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Supported and implemented organizational technology changes for all practice activities for the improvement of workflow processes and procedures.
- Represented the department and practices in its relationships with other health organizations, government agencies, and third-party payers.
- Assisted in the creation, development and implementation of corporate policies and procedures.
- Ensured functionality and development of group and departments through effective task management.
- Administrative and clinical supervision of nursing, medical records, reception, medical assistant and other practice site staff to ensure the effective implementation of patient services for multiple practices.
- Oversaw and managed the billing and collection processes for all divisions in the department.
- Execute and monitor group managed care contract negotiations.
- Analyze, perform and create all Pay for Performance bonus programs.
- Perform and coordinate billing and receivable projects to generate additional income and recover lost income for the corporation.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Reviewed contracts for vendors providing services or products related to the practice operations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Billing Manager
Medical Research Associates
Hawthorne
03.1995 - 09.2005
- Oversaw billing activities for over 50 physicians across various specialties, ensuring compliance and efficiency in billing processes.
- Oversaw day to day billing and collection processes including daily deposits, patient registration, charge entry, ICD-10 and CPT coding, claims and report production, payment posting, insurance follow-up and daily/month end closings.
- Created and analyzed billing reports for coding accuracy and reimbursement patterns, implementing guidelines to maximize revenue.
- Managed relationships between physicians, practices and healthcare agencies including monitoring of contracted reimbursement, provider credentialing/recredentialing and contract maintenance.
- Liaison between billing company, departments, physicians, staff and healthcare agencies.
- Developed and maintained financial goals for physician groups and billing company, fostering a positive work environment.
- Oversaw efforts for recruitment, development and performance evaluations of employees.
Education
UNC at Jacksonville - Criminal Justice, Business Management
UNC At Jacksonville
Jacksonville, NC01-1995
Skills
- Operations oversight
- Budget management
- Process improvement
- Performance metrics
- Data analysis
- Change management
- Strategic planning and execution
- Team leadership
- Business management
- Electronic health records
- Effective communication
- Conflict resolution
References
Professional references available upon request.
Timeline
Director of Operations
Advanced Physician Services Westchester Medical
10.2020 - Current
Practice Manager/Administrator
Advanced Physician Services-Westchester Medical
10.2013 - 10.2020
Practice Administrator
Medical Research Associates
10.2005 - 09.2013
Billing Manager
Medical Research Associates
03.1995 - 09.2005
UNC at Jacksonville - Criminal Justice, Business Management
UNC At Jacksonville