Crystal Avila
The Salvation Army
MURFREESBORO,TN
1
Certification
17
years of professional experience
Experienced Shelter Manager with strengths in HMIS/CE management, intake coordination, client engagement, and policy enforcement. Known for accurate data management, staff support, and safe, orderly shelter operations. Focused on efficient operations, dependable service, and a strong supportive leader for client's and team members.
Work History
Shelter Manager
5 Years- Coordinated intake, assessment, and placement processes for individuals seeking emergency housing.
- Supervised shelter operations, ensuring safe, orderly environment for residents and staff.
- Monitored facility safety, cleaning, and compliance with shelter procedures and policies.
- Maintained accurate resident records, case notes, and confidentiality standards.
- Supported resident stabilization through crisis intervention and referral coordination.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
- Provided leadership, guidance and support to staff members.
Shelter Monitor
8 Years- Monitored resident safety, enforced shelter rules, and maintained orderly living environment.
- De-escalated conflicts and supported crisis intervention efforts using calm, respectful communication.
- Conducted intake, bed assignment, and client check-ins with accuracy and discretion.
- Documented incidents, behavioral concerns, and shift activities in daily logs.
- Assisted with meal service, curfew compliance, and nightly shelter procedures.
- Mentored new staff on shelter protocols, documentation standards, and resident engagement.
- Facilitated group meetings and workshops for residents, focusing on life skills development and goal setting.
- Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
- Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
- Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
- Contributed to successful rehousing of residents by coordinating with local agencies and resources.
- Upheld strict confidentiality standards regarding resident information in compliance with privacy laws and organizational policies.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Developed and maintained relationships with community organizations and agencies.
Shift Manager
8 Years 9 Months- Supervised shift operations, coordinating team assignments and maintaining service standards
- Trained crew members on order accuracy, safety procedures, and customer service expectations
- Monitored cash handling, register accuracy, and daily reconciliation processes
- Ensured food safety compliance, sanitation, and clean restaurant presentation
- Directed workflow during peak hours, improving speed, consistency, and team coordination
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Education
High School Diploma
Skills
Intake Coordination and Meeting's
HMIS & CE Trainer
Client engagement
Data Management
Policy enforcement
HMIS & CE Management
HMIS & CE Trainer
Staff Performance Reviews
Recruitment Strategies
Meeting facilitation
Schedules
Safe From Harm Level 3
Certification
HMIS & CE Trainer
Social Services Client Training Certificate's
Safe From Harm Level 3 Certification
CPR Certification
Safe Serve Certified
Timeline
Shelter Manager
The Salvation Army
10.2021 - CurrentRead More
Shelter Monitor
The Salvation Army
10.2018 - CurrentRead More
Shift Manager
Pizza Hut
06.2009 - 03.2018Read More
LaVergne High
High School Diploma
Read More