Crystal Baker
Carthage,IN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Quality Auditor
DHL
Whiteland, IN
09.2025 - Current
- Conducted comprehensive audits to ensure compliance with quality standards and operational procedures.
- Mentored junior auditors on best practices in quality assurance and audit methodologies.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
Supervisor in Training
Geodis Logistics
Clayton, IN
07.2024 - 03.2025
- Assisted in training new team members on operational procedures.
- Coordinated daily shift schedules for optimal staffing coverage.
- Facilitated team meetings to discuss workflow improvements and challenges.
- Supported management in maintaining a clean and organized workspace.
- Evaluated employee performance and provided constructive feedback regularly.
- Trained new employees on the daily job duties, policies and procedures.
- Provided feedback, coaching and development opportunities to team members as needed.
- Supervised staff to ensure quality customer service was being provided in a timely manner.
- Monitored employee attendance records and ensured compliance with company policies.
- Assisted with scheduling shifts to meet operational needs while ensuring labor cost controls were met.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Team Leader Manager
Geodis Logistics
Clayton, IN
03.2023 - 07.2024
- Resolved customer service issues by implementing immediate solutions, boosting customer confidence and reducing escalations to executive office.
- Enhanced team productivity through efficient workflow processes and clear performance expectations.
- Led employee relations via effective communication, coaching, training, and development initiatives.
- Collaborated with senior management on strategic planning, aligning departmental objectives with company vision.
- Conducted regular performance reviews, offering constructive feedback to drive continuous employee improvement.
- Consistently achieved departmental goals by managing resources effectively and establishing clear team objectives.
- Developed strong relationships with cross-functional departments to ensure successful project execution.
- Established team priorities, maintained schedules, and monitored overall performance.
Customer Service Representative
Geodis Logistics
Clayton, IN
03.2019 - 03.2023
- Managed high-stress situations while maintaining professionalism during conflict resolution.
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Handled escalated calls to achieve satisfactory resolutions for both customers and company.
- Promptly responded to customer inquiries regarding products, services, and information.
- Addressed customer concerns swiftly to elevate satisfaction levels.
- Developed extensive product knowledge to provide tailored recommendations based on needs.
- Coordinated with logistics to expedite shipping for urgent orders.
- Participated in cross-functional teams to improve overall customer satisfaction.
Wave Planner
Geodis Logistics
03.2018 - 03.2019
- Analyzed data to identify trends, enhancing process efficiency and effectiveness.
- Prioritized workload based on urgency, resources, and customer requirements to achieve optimal outcomes.
- Assisted management in establishing performance goals through analysis of historical and current data.
- Maintained knowledge of industry advancements to ensure warehouse operations adapted to evolving demands.
- Trained new employees on wave planning procedures, fostering a skilled workforce.
- Promoted continuous learning within the team by sharing insights from personal experience and research.
- Collaborated with cross-functional teams to address operational challenges and implement solutions.
- Streamlined communication between departments to facilitate smooth coordination of warehouse activities.
Warehouse Associate
Geodis Logistics
08.2017 - 03.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Professional Cleaner
The Cleaning Authority
03.2014 - 05.2014
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Assistant Manager
Family Dollar
Indianapolis, Indiana
10.2012 - 03.2014
- Supervised daily operations to achieve performance, quality, and service standards.
- Maintained safe, clean, and organized store environment to enhance customer experience.
- Developed strong staff relationships, fostering positive workplace culture.
- Monitored cash intake and deposit records, increasing accuracy and minimizing discrepancies.
- Oversaw daily cash reconciliations for precise financial reporting and reduced discrepancies.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Provided hands-on customer assistance, assessing needs and staying updated on consumer preferences.
- Managed inventory levels to prevent stockouts while reducing overhead costs.
Shift Leader Manager
Speedway Gas Station
04.2012 - 10.2013
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Sales Associate
Kohls Department Store
Southport, IN
01.2010 - 01.2011
- Maintained organized product displays and inventory levels.
- Processed transactions accurately at the cash register.
- Provided excellent customer service during peak shopping hours.
- Trained new associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
HS Diploma -
Knightstown High School
Knightstown, IN05-2007
Skills
Assisted in enhancing customer focus through direct engagement and support
Managed workloads efficiently to ensure timely completion of tasks
Facilitated employee training sessions to improve skill sets
Contributed to team building activities to foster collaboration
Communicated effectively to relay information and updates
Supported operational excellence initiatives to streamline processes
Aided in workforce planning to align resources with business needs
Tracked and evaluated performance to identify areas for improvement
Utilized MS Office tools to organize and present data
Timeline
Quality Auditor
DHL
09.2025 - Current
Supervisor in Training
Geodis Logistics
07.2024 - 03.2025
Team Leader Manager
Geodis Logistics
03.2023 - 07.2024
Customer Service Representative
Geodis Logistics
03.2019 - 03.2023
Wave Planner
Geodis Logistics
03.2018 - 03.2019
Warehouse Associate
Geodis Logistics
08.2017 - 03.2018
Professional Cleaner
The Cleaning Authority
03.2014 - 05.2014
Assistant Manager
Family Dollar
10.2012 - 03.2014
Shift Leader Manager
Speedway Gas Station
04.2012 - 10.2013
Sales Associate
Kohls Department Store
01.2010 - 01.2011
HS Diploma -
Knightstown High School