Crystal Barrera
Sparks,NV
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Manager on Duty
McDonald's Restaurant
Sparks, NV
03.2022 - Current
- Analyzed data from customer surveys and implemented changes accordingly.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on job duties and company policies.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interacted with customers regularly to ensure their needs were met.
- Developed strategies to increase customer satisfaction ratings.
- Responded to customer questions regarding products, prices and availability.
Education
High School Diploma -
Sparks High School
Sparks, NV08-2013
Skills
- Customer service focus
- Employee engagement
- Staff training and development
- Team building
- Goal oriented
Timeline
Manager on Duty
McDonald's Restaurant
03.2022 - Current
High School Diploma -
Sparks High School