Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Baze

Glendora,CA

Summary

Hardworking and motivated professional with several years of experience and record of success in the service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Texas de Brazil
Rancho Cucamonga
08.2024 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted staff by serving food and beverages or bussing tables.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Server/Manager

Red Lobster
Monrovia, CA
10.2011 - 07.2024
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.

Customer Service Representative

California Party Rentals
Arcadia
02.2013 - 09.2016
  • Contacted customers about potential service upgrades, new services and account changes.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
06-2023

Associate of Science - Criminal Justice

Citrus College
Glendora, CA
08-2020

High School Diploma -

Monrovia High School
Monrovia, CA

Skills

  • Restaurant operations management
  • Recruitment
  • Passion for customer satisfaction
  • Stable work history
  • Team management
  • Conflict resolution techniques
  • Multitasking
  • Problem-solving

Timeline

Restaurant Manager

Texas de Brazil
08.2024 - Current

Customer Service Representative

California Party Rentals
02.2013 - 09.2016

Server/Manager

Red Lobster
10.2011 - 07.2024

Bachelor of Science - Criminal Justice

University of Phoenix

Associate of Science - Criminal Justice

Citrus College

High School Diploma -

Monrovia High School

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Crystal Baze