Crystal Bennett
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Server
Vero Amore
Tucson, AZ
05.2022 - Current
- Served food and beverages promptly to new and repeat customers.
- Used POS system to place orders for dine in and take out orders.
- Maintained, cleaned, and organized dining areas.
- Resolved customer complaints promptly and professionally.
- Created and offered memorable experiences to guests to foster repeat business.
Telemarketer
Laffs Inc. Comedy Club
Tucson, AZ
04.2022 - Current
- Followed up with customers to solicit future sales.
- Explained product prices
- Answered questions and addressed concerns of customers.
- Opened new accounts
- Documented personal and payment information in system.
- Made average of 650 outbound and inbound calls per day.
Customer Service Representative
Anfi
Tucson, AZ
01.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Established New Customer Accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Customer Service Representative
Baggins
Tucson, AZ
07.2016 - 12.2016
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Server
Outback Steakhouse
Waynesboro, VA
02.2015 - 05.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Manager of Operations
Rue 21
Waynesboro, VA
01.2007 - 12.2015
- Prepared annual budgets with controls to prevent overages.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Business Administration - Business Management
Pima Community College
Tucson, AZHigh School Diploma -
Wilson Memorial High School
Fishersville, VA06.2009
Skills
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upselling Products and Services
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 12 staff members.
Went to Cosmetology
Completed in Virginia.
2 year course
Timeline
Server
Vero Amore
05.2022 - Current
Telemarketer
Laffs Inc. Comedy Club
04.2022 - Current
Customer Service Representative
Anfi
01.2017 - 03.2020
Customer Service Representative
Baggins
07.2016 - 12.2016
Server
Outback Steakhouse
02.2015 - 05.2016
Manager of Operations
Rue 21
01.2007 - 12.2015
Associate of Business Administration - Business Management
Pima Community College
High School Diploma -
Wilson Memorial High School
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