Crystal Brown
Taunton,MA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Associate
Burlington Coat Factory Distribution Center
08.2022 - 02.2023
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Answered customer questions about sizing, accessories, and merchandise care
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Call Center Customer Service Representative
Adecco Staffing Agency
07.2015 - 10.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Documented and detailed calls and complaints using call center's CRM database
- Responded to customer calls and emails to answer questions about products and services
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Promptly responded to inquiries and requests from prospective customers
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Attended telephone skills and program information training sessions to boost aptitude
Compliance and Fund Administrator
Adecco Staffing Agency
12.2013 - 07.2015
- Interpreted and applied legal, contractual and accounting requirements to maintain compliance.
- Performed account reconciliations and conducted investigations into discrepancies.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
- Reconciled accounts and investigated variances
- Completed clerical and data entry tasks to optimize financial procedures
Education
Associate of Science - Paralegal Studies
Newbury College
Brookline, MA03.1996
Skills
- Flexible Schedule
- Customer Needs Assessment
- Excellent people skills
- Problem-solving skills
- Cash Handling
Timeline
Sales Associate
Burlington Coat Factory Distribution Center
08.2022 - 02.2023
Call Center Customer Service Representative
Adecco Staffing Agency
07.2015 - 10.2016
Compliance and Fund Administrator
Adecco Staffing Agency
12.2013 - 07.2015
Associate of Science - Paralegal Studies
Newbury College
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