Crystal Campbell
Brooklyn,NY
Summary
Driven and adaptable professional with a proven track record in customer service and conflict resolution, honed at Delexis Pharmacy and other notable companies. Excelled in enhancing customer satisfaction and loyalty through effective communication and empathy, while demonstrating exceptional reliability and problem-solving skills. Achieved high accuracy in financial transactions, showcasing a strong work ethic and integrity.
Overview
3
3
years of professional experience
Work History
Cashier
Delexis Pharmacy
10.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Representative/ Cashier
Concepts Beauty Solution
01.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Massage Therapist
Sandals Ocho Rios (HTP)
10.2015 - 12.2015
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Education
GED -
Brooklyn Adult Learning Center
Brooklyn, NY08.2024
(NCTVET) NVQJ Diploma - Massage Therapy
College Of Hospitality
St Ann, Jamaica.02.2015
High School Diploma -
Iona High School
St Mary, Jamaica03.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Written and verbal communication
- Conflict Resolution
- Staff Training
- Problem-Solving
- Adaptability and Flexibility
Timeline
Cashier
Delexis Pharmacy
10.2017 - 06.2018
Customer Service Representative/ Cashier
Concepts Beauty Solution
01.2016 - 08.2017
Massage Therapist
Sandals Ocho Rios (HTP)
10.2015 - 12.2015
GED -
Brooklyn Adult Learning Center
(NCTVET) NVQJ Diploma - Massage Therapy
College Of Hospitality
High School Diploma -
Iona High School
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