Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Crystal Cardenas

Summary

Seeking a position that will utilize my experience and allow me the opportunity to display and acquire knowledge and experience in a challenging environment with opportunity for growth and advancement.

Overview

8
8
years of professional experience

Work History

Access Operations Agent

Stanford Health Care
09.2022 - Current
  • Assist patients needing to schedule across multiple departments/specialties.
  • Responds to a high number of inbound calls.
  • Communicates with care team and supports staff on various patient issues.
  • Meets and exceeds departmental quality assurance standards.
  • Follows documented protocols and guidelines.
  • Identifies urgent customer needs or operational issues, and escalates appropriately.
  • Obtains and updates insurance information.

Optician

The Optometry Center
01.2016 - 03.2020
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Educated patients about how to adapt to, wear and care for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Checking lens on delivery and neutralizing lenses ensuring they meet ANSI standards.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Maintaining education on the latest lens designs by attending various office meetings.

Sales Associate

Garage
10.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Amos Alonzo Stagg High School
Stockton, CA
03.2005

Skills

  • HIPAA Compliance
  • Insurance Knowledge
  • Knowledge of medical terminology
  • Critical thinking
  • Flexible & Adaptable
  • Delivers excellent customer service
  • Reliable and focused
  • Types 40 WPM

Professional References

Adriana Robles

Optical Technician

The Optometry Center

(707) 400-9426

Addie.goes@gmail.com

Hilda Vargas

Store Manager

Garage Clothing/ Groupe Dynamite

(408) 595-5086

Hildavargas408@yahoo.com

Cinnamon Conneely

Assistant Manager

Garage Clothing/ Groupe Dynamite

(408) 891-8426

Timeline

Access Operations Agent

Stanford Health Care
09.2022 - Current

Sales Associate

Garage
10.2019 - 01.2020

Optician

The Optometry Center
01.2016 - 03.2020

High School Diploma -

Amos Alonzo Stagg High School
Crystal Cardenas