Crystal Cardwell
Walls,MS
Summary
Detail-oriented analyst known for expertise in troubleshooting Epic systems and enhancing clinical workflows. Committed to delivering impactful solutions through effective time management and a collaborative approach to project execution. Experienced in supporting Community Connect implementations, and optimizing outpatient clinical workflows.
Overview
7
7
years of professional experience
Work History
Senior Clinical Applications Analyst
Baptist Memorial Health Care Corporation
Memphis, Tennessee
09.2021 - Current
- Supported Community Connect implementations, partnering with affiliated organizations to understand their workflows, and configure Epic functionality to meet their requirements.
- Provided ongoing post-go-live support and optimization for Community Connect organizations.
- Supported the design, build, testing, implementation, and ongoing maintenance of outpatient clinical workflows within Epic.
- Troubleshoot Epic issues by analyzing workflows, configuration, system behavior, and error messages to identify root causes and implement appropriate solutions.
- Manage multiple projects and enhancement requests while prioritizing work based on clinical impact, organizational needs, and project timeline.
Social Worker
NFusion DeSoto
Southaven, Mississippi
10.2019 - 09.2021
- Conducted assessments to identify client needs and appropriate interventions.
- Coordinated referrals to community programs and services for client assistance.
- Developed and implemented individualized service plans for diverse populations.
- Facilitated group sessions to promote mental health awareness and support.
Education
Bachelor of Science - Family Social Services
Northern Illinois University
Dekalb, IL05-2018
Skills
- Epic implementation
- Project management
- Effective communication
- Team collaboration
- Time management
- Workflow optimization
- Troubleshooting techniques
Timeline
Senior Clinical Applications Analyst
Baptist Memorial Health Care Corporation
09.2021 - Current
Social Worker
NFusion DeSoto
10.2019 - 09.2021
Bachelor of Science - Family Social Services
Northern Illinois University