Dawn Welty
Milwaukee,WI
Summary
Accomplished Senior Clinical Applications Analyst with a proven track record enhancing healthcare IT systems and fostering teamwork. Expert in HIPAA compliance and Epic software, I've driven strategic improvements and operational efficiency, significantly elevating patient care quality and team performance.
Overview
22
22
years of professional experience
Work History
Senior Clinical Applications Analyst
Sixteenth Street Community Health Center
06.2021 - Current
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborate with upper management to drive strategy and implement new processes.
- Analyze existing systems and databases and recommended enhancements to solve business needs
- Communicat and explain business requirements to team members to understand and implement functional demands.
- Offer input for complex documents to support client-ready final versions.
Primary Care Clinic Supervisor
Ascension Columbia St.Marys Milwaukee
09.2017 - 06.2021
- Managed 20+ providers schedules to ensure proper staffing and smooth functioning high-quality patient care within the clinic.
- Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
- Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
Primary Care Clinic Manager
Froedtert Health
10.2013 - 05.2017
- Hired, trained and supervised employees to maintain team of high performers.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Primary Care Clinic Manager/Quality Assurance Analyst
Medical College of WI
09.2002 - 12.2013
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Enhanced team performance by providing regular training and professional development opportunities.
Education
Bachelor of Arts - Business Communication
Mount Mary University
Milwaukee, WI05-2013
Skills
- FQHC
- HIPAA compliance
- Health information exchange
- Electronic health record management
- Meaningful use requirements
- Healthcare IT systems integration
- Teamwork
- Epic software
Timeline
Senior Clinical Applications Analyst
Sixteenth Street Community Health Center
06.2021 - Current
Primary Care Clinic Supervisor
Ascension Columbia St.Marys Milwaukee
09.2017 - 06.2021
Primary Care Clinic Manager
Froedtert Health
10.2013 - 05.2017
Primary Care Clinic Manager/Quality Assurance Analyst
Medical College of WI
09.2002 - 12.2013
Bachelor of Arts - Business Communication
Mount Mary University
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