Crystal Carter
Summary
Dedicated Medical Assistant with hands-on experience in patient care, appointment scheduling, and medical office management. Committed to enhancing patient satisfaction through effective communication and empathetic support, while ensuring compliance with regulatory standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Natural Body Spa + Med Spa
Atlanta, Ga
06.2025 - Current
- Greeted clients warmly and professionally upon arrival at the spa and med spa.
- Managed appointment scheduling using online booking systems for services and consultations.
- Maintained cleanliness and organization of the front desk area for a welcoming atmosphere.
- Processed payments efficiently, handling cash, credit cards, and insurance transactions.
- Addressed client inquiries and concerns promptly to enhance overall satisfaction levels.
Medical Assistant
Morehouse School of Medicine
Atlanta, GA
06.2024 - 11.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Perform routine clinical tasks such as venipuncture, EKGs, vaccine/injection administration, and assist the MD with procedures.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Performed basic laboratory tests, such as urinalysis, urine, blood glucose levels, flu, COVID, and strep.
- Assist the providers with pelvic exams, Nexplanon, and IUD insertion and removals, knee aspirations, joint injections, and cyst removals, ensuring patient comfort and procedural efficiency.
- Scheduled appointments and managed patient follow-up.
- Collected samples from patients for laboratory testing purposes.
MEDICAL ASSISTANT
Grady Health System
Atlanta, GA
10.2022 - 06.2024
- Supporting physicians in examinations, procedures, and diagnostic tests
- Assist with women wellness visits such as pap screenings, pelvic exams, and Nexplanon procedures
- Triage patients and performed vital checks to enhance patient flow
- Performing EKG testing under the direction of physician
- Instructed patients on medication usage and adherence
- Organized and replenished supplies in examination rooms to facilitate efficient patient care
- Scheduling appointments and maintaining patient records
- Preparing and administering medications directed by a physician
- Triage patient during telehealth visits
- Conducted reminder calls to patients regarding upcoming appointments to enhance attendance
- Organized patient charts before visits to ensure availability of relevant information during exams
MEDICAL ASSISTANT
Wellstar Family Medicine
Atlanta, GA
12.2019 - 11.2022
- Collecting vital signs/Rooming 30-40 patients a day
- Executed venipuncture procedures to support diagnostic testing
- Performing laboratory testing including Strep, Flu, COVID, HCG, Glucose, and Urinalysis testing
- Perform EKGs
- Performing Injections
- Assisting with well women exams including Pap smears and Nexplanon procedure
- Understanding of HIPAA privacy and security rules
- Managed direct phone calls and recorded messages
- Manage in baskets and cover other locations
- Make outgoing calls and assist with virtual visits
- Process lab requisitions and collect specimens for outside labs
- Worked Covid vaccine and testing site
- Perform cleaning protocols for Covid and maintain adherence to all other system clinical and safety protocols
Education
Certificate -
Elaine Sterling Institute
Atlanta, GA09-2025
Medical Assistant -
Lincoln Technical Institute
Marietta, GA06-2019
HIGH SCHOOL DIPLOMA -
Frederick Douglass High School
Atlanta05-2016
Skills
- Patient & Client Care
- Appointment Scheduling & Care Coordination
- Therapeutic Assisted Stretching
- Flexibility & Mobility Assessments
- Active & Passive Stretching Techniques
- Electronic Health Records (EHR) & Documentation
- HIPAA Compliance & Confidentiality
- Customer Service & Relationship Building
- Wellness Education & Injury Prevention
- Data Entry & Administrative Support
Certification
- RMA
- CPR
- NHA phlebotomy
- HIPAA
- Quest Diagnostics
- OSHA
Timeline
Front Desk Receptionist
Natural Body Spa + Med Spa
06.2025 - Current
Medical Assistant
Morehouse School of Medicine
06.2024 - 11.2024
MEDICAL ASSISTANT
Grady Health System
10.2022 - 06.2024
MEDICAL ASSISTANT
Wellstar Family Medicine
12.2019 - 11.2022
Certificate -
Elaine Sterling Institute
Medical Assistant -
Lincoln Technical Institute
HIGH SCHOOL DIPLOMA -
Frederick Douglass High School