Crystal Casas
Hanford
Summary
Meticulous Dispatch Supervisor with 7-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills
Overview
17
17
years of professional experience
Work History
Dispatch Supervisor
OST
02.2024 - 12.2025
- Supervised daily dispatch operations, ensuring timely deliveries and adherence to safety protocols.
- Trained and mentored new dispatch staff, enhancing team efficiency and reducing onboarding time.
- Implemented process improvements for order tracking, resulting in increased accuracy and customer satisfaction.
- Coordinated with logistics teams to optimize routing, minimizing delays and improving service levels.
- Monitored and Communicated with the delivery teams regularly throughout my shift to ensure delivery time goals.
- Organized weekly staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
DTC Supervisor
Caliva Gold Flora
07.2020 - 02.2024
- As a Delivery Supervisor I was responsible to manage a large team while monitoring and tracking the teams adherence to standard operating procedures (SOP)
- Tracked and managed daily volume to ensure no disruption meanwhile we achieved our daily goals
- Forecasted and monitor staffing needs to match the schedules of our delivery associates
- Collaborated with all locations and departments to ensure a productive cross-department communication.
- Monitored all on line chats and supported all customer service needs.
- Prepared weekly cash deposit's and overlooked all accounts payable.
- Mentored and trained team members to enhance performance and productivity.
Area Manager
Walmart Pharmaceutical
05.2009 - 06.2020
- Promoted to Area Manager for a safe distribution center with $300M in pharmaceutical products to 900 plus stores in the highly regulated state of California
- Trained and mentored new employees to ensure maximized team performance and achieve daily performance and objectives.
- Increased staff productivity through cross-training across 6 key roles,implementing process improvements using shift optimization.
- Supervised a staff of 58 associates to ensure optimal productivity with a wearhouse of 73K sq.ft a distribution center with 1 mile of conveyor system.
- Increased worker safety by implementing spacers between packages on conveyor system, incorporated new rollers into conveyor system, eliminating package drop and rework.
- Enhanced associate wellness and morale by a associate driven committee.
Education
Diploma - General Education
Granite High
Salt Lake City, Utah05.2002
Skills
- Mentoring and training
- Inventory management
- Strategic planing and goal setting
- Heath and safety compliance(understanding DOT,OSHA, company specific regulations)
- Bilingual communicator
- Budget awareness (labor hours, equipment use, overtime monitoring)
- Knowledgeable in software and tools such as Microsoft, Excel and Goggle along with GPS routing
Languages
English
Spanish
Timeline
Dispatch Supervisor
OST
02.2024 - 12.2025
DTC Supervisor
Caliva Gold Flora
07.2020 - 02.2024
Area Manager
Walmart Pharmaceutical
05.2009 - 06.2020
Diploma - General Education
Granite High