Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Crystal Coates

Crystal Coates

Baton Rouge,LA

Summary

Dynamic professional with extensive experience in patient scheduling and insurance verification at Spine Diagnostic & Pain Treatment Center. Proven ability to enhance patient satisfaction through effective communication and document management. Skilled in maintaining HIPAA compliance while fostering a positive environment, ensuring seamless operations and high-quality service delivery.

Overview

17
17
years of professional experience

Work History

Lead Front Desk Coordinator

Spine Diagnostic & Pain Treatment Center
Baton Rouge, LA
02.2021 - Current
  • Helping to resolve patient issues in a timely manner to ensure highest satisfaction level.
  • Accurately filing, scanning/inputting, sending and distributing high priority documents.
  • Scheduling appointments within specific dates and expiration deadlines.
  • Maintains business cards and useful patient information daily.
  • Answering and directing multi-line calls for multiple locations.
  • Oversee and supervise all front office staff

Receptionist Coordinator

BROC
Baton Rouge, LA
07.2022 - 06.2024
  • Create patient charts.
  • Insurance verification.
  • Data entry.
  • Collect co-pays.
  • Ensure proper billing for all self-pay patients.
  • Maintained high patient satisfaction: Compliant with all HIPAA laws and regulations.
  • Created a professional environment within employee guidelines.
  • Answered phone calls and redirected them to appropriate staff members.
  • Managed incoming and outgoing mail, packages, and deliveries.

Preschool Teacher

Kids Are Really Exceptional (KARE) Daycare
Baton Rouge, LA
10.2013 - 01.2021
  • Providing safe and loving environment for all children in my care
  • Preparing and delivering lesson plans with thorough instructions
  • Assuring classroom is kept well maintained and organized daily
  • Maintaining a positive relationship with current and potential clients through communication
  • Closed due to Covid-19

Substitute Teacher

East Baton Rouge Parish School System
Baton Rouge, LA
04.2008 - 10.2010
  • Various locations in Baton Rouge, LA

Education

High School -

Scotlandville Magnet High School
Baton Rouge, LA
05.2004

Skills

  • Patient scheduling
  • Insurance verification
  • Data entry
  • Document management
  • HIPAA compliance
  • Customer service

References

Available upon request

Timeline

Receptionist Coordinator

BROC
07.2022 - 06.2024

Lead Front Desk Coordinator

Spine Diagnostic & Pain Treatment Center
02.2021 - Current

Preschool Teacher

Kids Are Really Exceptional (KARE) Daycare
10.2013 - 01.2021

Substitute Teacher

East Baton Rouge Parish School System
04.2008 - 10.2010

High School -

Scotlandville Magnet High School

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