DONNA DALESSIO
Levittown,PA
Summary
Dedicated Front Desk Coordinator with expertise in appointment scheduling, patient record management, and compliance management. Proven ability to enhance patient satisfaction and streamline operations.
Overview
20
20
years of professional experience
Work History
Lead Front Desk Coordinator
Main Line Periodontics
Bryn Mawr, Pennsylvania
02.2006 - Current
- Managed front desk operations and ensured smooth patient check-in processes.
- Coordinated appointment scheduling and maintained accurate patient records.
- Supervised front desk staff and provided training on office protocols.
- Maintained compliance with health regulations and office policies consistently.
- Resolved patient concerns promptly to promote satisfaction and loyalty.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Supported special projects based on supervisor's requests.
- Prepared detailed reports outlining daily activity logs from the front desk operations.
- Trained new front desk coordinators on proper procedures for handling customer requests.
- Sent out reminder emails and phone calls to reserved guests.
- Performed data entry tasks related to front desk operations such as tracking attendance records, updating information in databases, and entering invoices into accounting system.
- Conducted regular audits of front desk operations to identify areas for improvement.
- Provided administrative support to other departments, such as scheduling appointments, preparing documents, and filing paperwork.
- Answered telephone calls, greeted visitors and provided information and directions.
- Handled all incoming mail and packages; distributed them to appropriate personnel or departments promptly.
- Managed the front desk operations including answering phone calls and emails, responding to inquiries, and managing reservations.
- Maintained a neat and tidy reception area at all times; ensured that it was presentable for visitors and clients.
- Organized office supplies and equipment; maintained an inventory of items in stock.
- Provided assistance in resolving customer complaints or issues that arose during their stay.
- Ensured compliance with company policies regarding safety protocols.
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Processed payments from customers using cash registers or point of sale systems.
- Developed relationships with vendors to ensure timely delivery of products and services needed by the organization.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Transcribed tapes and notes from meetings into prescribed formats.
Education
High School Diploma -
Cardinal Dougherty
Philadelphia06-1985
Skills
- Appointment scheduling
- Patient record management
- Front desk operations
- Compliance management
- Data entry accuracy
- Customer relationship management
Timeline
Lead Front Desk Coordinator
Main Line Periodontics
02.2006 - Current
High School Diploma -
Cardinal Dougherty