MEREDITH WOOD
Le Mars,IA
Summary
Detail-oriented administrative professional with eight years in healthcare and customer service. Skilled in patient scheduling, insurance verification, and managing electronic health records. Committed to enhancing patient experiences and ensuring operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Lead Front Desk Coordinator
Family First Dental
Le Mars, IA
11.2023 - Current
- Oversaw daily front office operations for busy dental practice, ensuring seamless patient experience.
- Schedule patient appointments and coordinate provider calendars.
- Verify dental insurance benefits and prepare treatment estimates.
- Process patient payments and balance daily financial reports.
- Maintain accurate patient records using Denticon practice management software.
- Answer multi-line phone system and provide exceptional customer service.
- Coordinated communication among patients, providers, and insurance companies to streamline care. between patients, providers, and insurance companies.
- Handle referrals, authorizations, and administrative documentation.
- Organized office processes to maintain efficient workflow and support team effectiveness.
Optometric Assistant
Groetken Family Eye Care
Le Mars, IA
01.2023 - 07.2023
- Coordinated patient scheduling and optimized office workflow to enhance patient experience.
- Educated patients on contact lens insertion, removal, and care.
- Entered and maintained accurate electronic medical records to support efficient patient care.
- Managed incoming mail, email, and fax communications to ensure timely response and service.
- Provided patient service in a busy office environment.
Optometric Technician
Drs. Klepper and Trainer
Algona, IA
01.2019 - 01.2023
- Performed pre-testing procedures prior to patient exams.
- Assisted patients with contact lens education and care.
- Scheduled appointments and maintained patient flow.
- Updated electronic medical records and processed patient orders.
- Provided excellent customer service while supporting providers and staff.
Education
Algona High School
Algona, IASkills
- Patient Scheduling
- Insurance Verification
- Billing
- Treatment Estimates
- Electronic Health Records
- Customer Service
- Multi-Line Phone Systems
- Medical & Dental Office Administration
- Payment Processing
- Microsoft Office (Word, Excel, Outlook)
- Organization & Time Management
- Team Collaboration
- Attention to Detail
- Communication
Timeline
Lead Front Desk Coordinator
Family First Dental
11.2023 - Current
Optometric Assistant
Groetken Family Eye Care
01.2023 - 07.2023
Optometric Technician
Drs. Klepper and Trainer
01.2019 - 01.2023
Algona High School