Crystal Cook
Greensboro,NC
Summary
Experienced leader proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Goldfish Swim School
Greensboro, Nc
01.2024 - Current
- Supervised daily operations to ensure smooth swim lessons and activities.
- Trained and mentored staff in safety protocols and customer service standards.
- Keep up to date records of students and periodic evaluations to ensure their growth in the program.
- Provide insights on safety and lesson protocols to ensure quality lessons throughout the team.
- Implement new ideas to improve lesson quality for students.
- Answering and making calls for sales, absent students, follow ups for families requesting management assistance.
- Addressed parent inquiries and resolved concerns effectively and promptly.
- Conducted regular facility inspections to ensure cleanliness and safety.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Performed administrative tasks such as filing documents or preparing reports.
- Interacted with customers regularly to ensure their needs were met.
- Delegated tasks among team members according to their strengths and abilities.
- Responded to customer questions regarding products, prices and availability.
Warehouse Operations Lead
NFI Industries
Greensboro, NC
01.2021 - 04.2024
- Coordinated daily warehouse operations and ensured efficient workflow among team members.
- Managed inventory levels and organized stock for optimal accessibility and efficiency.
- Trained new employees on safety protocols and operational procedures within the facility.
- Oversaw order fulfillment processes to maintain accuracy and timely dispatch of shipments.
- Collaborated with management to streamline shipping processes and reduce delays in delivery.
- Provided leadership and guidance to warehouse personnel regarding job duties and performance expectations.
- Maintained accurate records of all incoming and outgoing shipments using appropriate software programs.
- Implemented processes to track stock movement within the warehouse environment.
- Monitored receiving, storage, and shipping activities to ensure compliance with internal policies and procedures.
- Ensured all orders were accurately picked, packed, and shipped in a timely manner.
- Operated forklifts to fill or empty overhead spaces.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Housekeeping Supervisor
Grandover Resort
Greensboro, NC
12.2018 - 04.2019
- Supervised daily housekeeping operations to maintain resort cleanliness standards.
- Trained and mentored housekeeping staff in best practices and safety protocols.
- Inspected guest rooms and common areas for cleanliness and maintenance issues.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Education
Associate of Science - Biology
Guilford Technical Community College
Jamestown, NC 01.2020 - 07.2020
Skills
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Quality assurance
- Sales and marketing
- Staff training and development
- Decision-making
- Verbal and written communication
- Task delegation
- Operations management
- Microsoft and Google products experience
Timeline
Manager on Duty
Goldfish Swim School
01.2024 - Current
Warehouse Operations Lead
NFI Industries
01.2021 - 04.2024
Associate of Science - Biology
Guilford Technical Community College
01.2020 - 07.2020
Housekeeping Supervisor
Grandover Resort
12.2018 - 04.2019