Crystal Crescenzi
Robertsdale,AL
Summary
Dynamic Corporate Office Manager with a proven track record at A Restaurant Group, LLC, enhancing operational efficiency and team collaboration. Expert in office administration and human resources, I successfully streamlined processes, improved productivity, and fostered a positive work environment, leading to significant cost reductions and elevated employee performance.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Corporate Office Manager
A Restaurant Group,LLC
Gulf Shores, AL
09.2023 - Current
- Streamlined office operations, enhancing communication among departments.
- Coordinated scheduling and logistics for corporate events and meetings.
- Managed vendor relationships, ensuring timely delivery of supplies.
- Developed training materials for onboarding new staff members.
- Oversaw budget management, tracking expenses to maintain financial accuracy.
- Evaluated office procedures, recommending improvements for increased productivity.
- Oversaw IT infrastructure maintenance ensuring uninterrupted workflow in the office while collaborating with IT personnel.
- Oversaw human resources functions including recruitment, onboarding, benefits administration, and employee relations.
- Managed complex projects for successful completion within deadlines and budget constraints.
- Maintained a professional work environment, enforcing company policies and addressing workplace issues promptly.
- Implemented effective record-keeping practices to maintain accurate documentation of all relevant data.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
General Manager of Operations
A Restaurant Group, LLC
Gulf Shores, AL
02.2021 - Current
- Oversaw daily restaurant operations to ensure high service quality and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Developed and implemented staff training programs to enhance operational performance.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Led cross-functional teams in executing strategic initiatives for operational improvements.
- Fostered a positive work environment through effective team leadership and conflict resolution.
General Manager
The Pines
Gulf Shores, AL
05.2017 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff, enhancing team performance and service quality.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Implemented performance metrics to evaluate team productivity and operational effectiveness.
- Led cross-functional teams in executing process improvements that streamlined workflows and reduced costs.
- Fostered a culture of continuous improvement through training programs and mentorship initiatives for staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
CNA -
Stanley Community Collage
Albemarle, NCSkills
- Office administration
- Microsoft office
- Document management
- Human resources
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking and organization
- Reliability
- Adaptability and flexibility
- Documentation and recordkeeping
- Relationship building
- Data entry
- Handling complaints
- Administrative procedures
Timeline
Corporate Office Manager
A Restaurant Group,LLC
09.2023 - Current
General Manager of Operations
A Restaurant Group, LLC
02.2021 - Current
General Manager
The Pines
05.2017 - 02.2021
CNA -
Stanley Community Collage