Crystal Cubbage
Roanoke,VA
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
26
26
years of professional experience
1993
1993
years of post-secondary education
Work History
Assistant Manager
SUBWAY®Restaurants
Roanoke, Virginia
05.2019 - 01.2026
- Supervised daily operations to ensure efficient store performance.
- Trained and mentored new team members on service standards.
- Managed inventory levels and ordered supplies as needed.
- Implemented promotional campaigns to enhance customer engagement.
- Developed staff schedules to optimize workforce coverage and productivity.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
Head Custodian
City of Roanoke, VA
Roanoke, Virginia
05.2000 - 07.2007
- Maintained inventory of cleaning supplies and equipment for custodial staff.
- Developed cleaning schedules to optimize workflow and efficiency.
- Trained new custodial staff on safety protocols and equipment usage.
- Inspected facilities to ensure cleanliness and adherence to standards.
- Coordinated with city departments for special events and facility needs.
- Addressed maintenance requests promptly to ensure facility functionality.
- Trained new employees in proper use of custodial equipment and techniques.
- Assigned tasks to custodial staff members based on their abilities and expertise.
- Coordinated janitorial services with outside contractors when necessary.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
- Evaluated performance of each employee through regular feedback sessions.
Education
General Equivalence Diploma
Richmond, MASkills
- Inventory management
- Customer engagement
- Service standards
- Staff training
Timeline
Assistant Manager
SUBWAY®Restaurants
05.2019 - 01.2026
Head Custodian
City of Roanoke, VA
05.2000 - 07.2007
General Equivalence Diploma