Crystal Cunningham
Portland
Summary
Dedicated professional with extensive experience in patient care coordination and pharmacy operations. Proven ability to streamline processes and enhance patient satisfaction through effective problem-solving and attention to detail. Strong communication skills facilitate collaboration among healthcare teams.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Willow Dental Group
Portland
11.2025 - Current
- Assisted patients with insurance verification and financial arrangements to facilitate seamless care experiences.
- Facilitated communication between patients and dental staff to ensure clarity in care plans and improve patient satisfaction.
- Coordinated patient appointments and optimized scheduling for dental services to enhance patient access.
- Communicated with patients to ensure quality of care and develop care plans.
Pharmacy Technician
Postal Prescription Services
Portland
10.2023 - 07.2025
- Processed prescription orders, ensuring timely fulfillment and delivery to enhance patient satisfaction.
- Communicated with patients regarding prescription information and refills.
- Handled customer inquiries, providing accurate information and support to foster positive patient relationships.
- Ensured compliance with pharmacy regulations and safety standards.
Assistant Manager
Aspen Dental
Keizer
12.2017 - 07.2023
- Managed daily operations and staff scheduling to ensure efficient clinic workflow.
- Collaborated with dentists to streamline patient care processes and enhance service delivery.
- Coordinated patient appointments and maintained accurate records within the dental system.
- Communicated with patients to resolve inquiries and improve overall satisfaction levels.
- Facilitated regular team meetings to align on goals, performance, and operational improvements.
Caregiver
Oregon Home Care Commission
Albany
12.2021 - 06.2023
- Administered medication according to established care plans and guidelines.
- Supported clients in daily living activities and personal hygiene to promote independence and well-being.
- Recorded client progress and health status changes to ensure continuity of care and effective treatment.
- Ensured cleanliness and safety in client living environments to enhance comfort and prevent health risks.
Education
Associate of Arts - Business Administration
Heald College
Honolulu, HI02.2008
Skills
- Insurance verification and patient scheduling
- Client record management
- Workflow optimization and appointment scheduling
- Medication administration
- Dental practice coordination
- Customer management
- Time management
- Problem solving
- Attention to detail
- Patient companionship
Timeline
Patient Care Coordinator
Willow Dental Group
11.2025 - Current
Pharmacy Technician
Postal Prescription Services
10.2023 - 07.2025
Caregiver
Oregon Home Care Commission
12.2021 - 06.2023
Assistant Manager
Aspen Dental
12.2017 - 07.2023
Associate of Arts - Business Administration
Heald College