Crystal Daniels
Jonesboro,GA
Summary
Dedicated customer service management professional with over 14 years of exceptional customer service experience working in fast paced environments seeking employment. Experienced in handling different tasks while accurately documenting customer issues and providing the customer with an excellent customer service experience. Responsible for nightly cash outs, closing duties of staff members and providing ideas to increase company sales. Ensures that all productivity and quality standards are maintained.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Jamerican Restaurant
04.2022 - Current
- Increasing company revenue in sales 3,000 per week by marketing to other surroundings companies
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality
- Reduced financial inconsistencies while assessing and verifying billing invoices
Assistant General Manager
Truth Midtown Restaurant
09.2020 - 04.2022
- Oversaw inventory management processes to maintain proper stock levels and minimize food spoilage or waste
- Managed financial aspects of the business, including budgeting, forecasting, and cost control
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business
FOH Supervisor
Margaritaville
01.2018 - 12.2020
- Managed a team of 30 servers, 8 bartenders, and 4 hosts per shift to ensure smooth service
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front of house
- Conducted regular performance reviews for FOH staff members, offering constructive feedback and promoting professional growth opportunities.
Customer Service Sales Representative
Teleperformance
06.2015 - 12.2017
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth
Server and Hostess
Red Lobster
06.2010 - 08.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Master's degree - Business Administration
Albany State University
Albany, GA05.2021
Bachelor's of Science - Business Management
Albany State University
Albany, GA12.2017
Skills
- Analysis skills
- Leadership
- Communication
- Accounting
- Microsoft Word
- Marketing and Sales
- Strategic Planning
- Communication
- Active Listener
- Management
- Organized
- P&L Management
Certification
ServSafe
Timeline
General Manager
Jamerican Restaurant
04.2022 - Current
Assistant General Manager
Truth Midtown Restaurant
09.2020 - 04.2022
FOH Supervisor
Margaritaville
01.2018 - 12.2020
Customer Service Sales Representative
Teleperformance
06.2015 - 12.2017
Server and Hostess
Red Lobster
06.2010 - 08.2015
Master's degree - Business Administration
Albany State University
Bachelor's of Science - Business Management
Albany State University
ServSafe
Similar Profiles
Bernat VilaBernat Vila
Head Waiter at Restaurant Black&Blue, Restaurant BlackHead Waiter at Restaurant Black&Blue, Restaurant Black
Elona MuratajElona Murataj
HR Manager at Cosme Restaurant ; Atla RestaurantHR Manager at Cosme Restaurant ; Atla Restaurant
Siddhesh BurangiSiddhesh Burangi
Commis De Cuisine at Restaurant Marguerite (Restaurant & Brasseire Bocuse)Commis De Cuisine at Restaurant Marguerite (Restaurant & Brasseire Bocuse)