Crystal Peden
Westfield,IN
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
10
10
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvment
Indianapolis , Indiana
12.2021 - 01.2025
- Monitored daily sales goals, analyzed data, and maintained records of performance metrics.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Encouraged team collaboration among employees to promote positive working relationships within the department.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Flooring Department Supervisor
Lowes Home Improvment
Indianapolis, Indiana
09.2020 - 12.2021
- Directed and supervised staff performance.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Flooring Sales Specialist
Lowes Home Improvment
Indianapolis , Indiana
07.2020 - 09.2020
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
- Worked with vendors to negotiate pricing on flooring materials.
- Conducted follow-up calls and emails to ensure customer satisfaction post-installation.
Head Cashier
Lowes Home Improvment
Indianapolis , Indiana
06.2020 - 07.2020
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
Admin Cash Office
Lowes Home Improvment
Indianapolis , Indiana
03.2018 - 06.2020
- Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
- Ensured all paperwork was completed correctly and submitted on time.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Handled accounts payable and receivable, including invoicing and payment processing.
Fulfillment Coordinator
Lowes Home Improvment
Indianapolis, Indiana
10.2017 - 03.2018
- Packaged fragile items with protective padding to prevent damages during shipments.
- Researched and resolved discrepancies between customer orders and fulfillment records.
- Selected products and items from shelves and pallets for customer orders.
- Developed processes to improve efficiency of the shipping department.
Customer Service Representative
Lowes Home Improvment
Indianapolis , IN
06.2015 - 10.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier
Lowes Home Improvment
Indianapolis , IN
04.2015 - 06.2015
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
GED -
Flanner House
Indianapolis , IN05-2009
Skills
- Process and procedure development
- Growth planning
- POS systems operations
- Stock management
- Performance optimization
Timeline
Front End Department Supervisor
Lowes Home Improvment
12.2021 - 01.2025
Flooring Department Supervisor
Lowes Home Improvment
09.2020 - 12.2021
Flooring Sales Specialist
Lowes Home Improvment
07.2020 - 09.2020
Head Cashier
Lowes Home Improvment
06.2020 - 07.2020
Admin Cash Office
Lowes Home Improvment
03.2018 - 06.2020
Fulfillment Coordinator
Lowes Home Improvment
10.2017 - 03.2018
Customer Service Representative
Lowes Home Improvment
06.2015 - 10.2017
Cashier
Lowes Home Improvment
04.2015 - 06.2015
GED -
Flanner House