Janete Mendez Arreguin
Browns Mills ,NJ
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, taking calls, assigning tasks and maintaining customer areas. Prepared to bring many years of experience to dynamic new position.
Overview
4
4
years of professional experience
Work History
Front End Department Supervisor
Lowe's Home Improvement
Manchester, NJ
10.2022 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end.
- Streamlined checkout processes for increased efficiency and improved overall shopping experience.
- Led a team of cashiers, customer service, and loaders consistently exceeding company expectations for performance metrics.
- Collaborated with store management to develop strategies for boosting sales and improving customer retention.
- Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Ensured compliance with company policies and procedures by monitoring employee actions and addressing any discrepancies promptly.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Mitigated potential conflicts among team members by promoting open communication channels and mediating disputes as needed.
- Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
- Maintained a safe working environment by enforcing safety guidelines and reporting any hazards immediately to management.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented new training methods to improve staff knowledge and skillsets, reducing errors in transactions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Gathered customer information and promptly input data into computer system.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Collected personal information from customers to accurately document requests.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Trained, coached, and mentored new sales associates for maximum performance.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
Fullfillment Team Lead
Lowe's Home Improvement
Manchester, NJ
10.2020 - 10.2022
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Customer Service Representative
Lowe's Home Improvement
Manchester, NJ
07.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
Lowe's Home Improvement
Manchester, NJ
02.2020 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Pemberton Township High School
06.2017
Skills
- Team Management
- Performance Optimization
- Task Delegation
- Training and development
- Leadership abilities
- Problem solving
- Customer service
- Technical expertise
- Effective communication
- Conflict resolution
- Time management
- Systems and Software Expertise
Languages
Spanish
Native or Bilingual
Timeline
Front End Department Supervisor
Lowe's Home Improvement
10.2022 - Current
Fullfillment Team Lead
Lowe's Home Improvement
10.2020 - 10.2022
Customer Service Representative
Lowe's Home Improvement
07.2020 - 10.2020
Cashier
Lowe's Home Improvement
02.2020 - 07.2020
High School Diploma -
Pemberton Township High School