Crystal Dickinson
West Valley City,UT
Summary
Dynamic insurance agent with Allstate Insurance Co, skilled in developing tailored policies and enhancing client retention through exceptional customer service. Proven ability to conduct market research and implement effective sales strategies, resulting in increased client satisfaction and loyalty. Committed to professionalism and ethics in all interactions.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Allstate Insurance Co
Draper, UT
01.2017 - 01.2022
- Developed customized insurance policies based on client needs and risk assessments.
- Provided expert guidance on coverage options, claims processes, and policy updates.
- Conducted detailed market research to identify emerging trends and competitive pricing strategies.
Sales Associate
Dillards Department Store
Draper, UT
01.2015 - 01.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Care Center Specialist
Salt Lake Behavioral Health
Salt Lake City, UT
01.2013 - 12.2016
- Provided support to clinical staff in patient intake and assessment processes.
- Assisted in coordinating treatment plans for diverse patient populations.
- Managed administrative tasks, including scheduling appointments and maintaining records.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Implemented new organizational systems to improve workflow efficiency in the center.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles as Center Specialists.
- Supported program facilitators by coordinating logistics for events, ensuring smooth operations from start to finish.
- Verified and updated existing patient and insurance information.
- Optimized patient satisfaction, provider time and treatment room utilization by scheduling per protocols.
Education
Westminster College
Salt Lake City, UTHigh School Diploma - High School Diploma
Kearns High School
Kearns, UT2005
Skills
- Customer service
- Insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Highly dependable retention skills
- Fast paced learner
- Client retention
Timeline
Insurance Agent
Allstate Insurance Co
01.2017 - 01.2022
Sales Associate
Dillards Department Store
01.2015 - 01.2017
Care Center Specialist
Salt Lake Behavioral Health
01.2013 - 12.2016
Westminster College
High School Diploma - High School Diploma
Kearns High School