CRYSTAL DUNNINGTON
Albany,LA
Summary
I am a hard working detailed employee. I am dependable and punctual when it comes to work. I believe I have great work ethics. I can multi task, meet patients and physician’s expectations, in order to perform a task or resolve conflict.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
J and B Medical Supply
Wixom, MI
07.2022 - Current
- Trained new representatives on company policies, enhancing team knowledge and performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Clerical Worker
North Oaks Pediatrics Clinic
Hammond, LA
08.2017 - Current
- Determine reason for patients visit by gathering all information needed to schedule the appointment.
- Check in patients at front desk and assure patient has everything for visit
- Document all information or changes in the patient’s chart.
- Schedule follow up appointments when necessary, as well as process referrals out of the office.
- Fill pharmacy request and get prior authorizations if needed.
- Run Medicaid before every visit to assure patient has insurance
- Have patients chart ready and put together before patient arrives to appointment
- Take phone messages for patients
Office Worker
Anytime Fitness
Hammond, LA
01.2017 - 07.2017
- Enroll customers in a gym plan
- Greet customers
- Clean gym
- Re-rack weights
Meat and Seafood Clerk
Winn Dixie Supermarket
Hammond, LA
07.2014 - 01.2017
- Assist customers with orders
- Stock shelves
- Order supplies/groceries
Team Member
Domino's Pizza
Albany, LA
08.2007 - 06.2014
- Take orders over phone
- Make pizzas
- Take payments
Education
High School Diploma - undefined
Albany High School
Albany, LA05.2010
Skills
- Information Confidentiality
- Record Sorting and Filing
- Self-Motivated
- Appointment Scheduling
- Team Collaboration
- Problem Solving
- Customer Service
- Multitasking and Prioritization
- Issue Resolution
- Clerical Support
- Problem-Solving
- Data Gathering
- Flexible and Adaptable
- Prioritizing Work
- Creative Thinking
- Reliable and Punctual
- Materials Organization
- Verbal and Written Communication
- Time Management
Timeline
Customer Service Representative
J and B Medical Supply
07.2022 - Current
Clerical Worker
North Oaks Pediatrics Clinic
08.2017 - Current
Office Worker
Anytime Fitness
01.2017 - 07.2017
Meat and Seafood Clerk
Winn Dixie Supermarket
07.2014 - 01.2017
Team Member
Domino's Pizza
08.2007 - 06.2014
High School Diploma - undefined
Albany High School