Crystal Dunston
Whitsett,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
04.2022 - Current
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Warehouse Associate
DSW Shoes
11.2020 - 02.2021
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Instacart Shopper
Wegmans Supermarket
06.2020 - 10.2020
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Collaborated with fellow shoppers to streamline processes and ensure optimal team performance.
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC12.2023
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
Greensboro, NC12.2023
Skills
- Team Collaboration
- Customer Support
- Multitasking
- Sales Closing
Timeline
Customer Service Associate
Walgreens
04.2022 - Current
Warehouse Associate
DSW Shoes
11.2020 - 02.2021
Instacart Shopper
Wegmans Supermarket
06.2020 - 10.2020
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
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