Crystal Flenoy
North Richland Hills,TX
Summary
Adaptable professional with a diverse background in retail and warehouse environments. Recognized for strong customer service skills and effective problem-solving abilities, contributing to accurate order fulfillment and enhanced customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
JCPenney
Shreveport, LA
08.2024 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer balances throughout shifts.
- Handled returns and exchanges following store policies effectively.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer service experience by efficiently processing purchases and returns.
Collections Agent
Convergys
Olathe, KS
08.2022 - 09.2024
- Managed outbound communications to ensure timely collection of outstanding debts.
- Resolved customer inquiries and disputes efficiently to maintain positive relationships.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Insurance Agent
GEICO
Lenexa, KS
05.2020 - 07.2022
- Assisted clients in selecting appropriate insurance coverage based on individual needs and preferences.
- Conducted thorough policy reviews to ensure compliance with regulatory standards and company guidelines.
- Educated clients on policy features, benefits, and claims processes to enhance customer understanding and satisfaction.
- Collaborated with underwriting team to assess risk factors and determine coverage eligibility for potential clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
ShowingTime Appointment Center
Overland Park, KS
07.2015 - 02.2020
- Streamlined complaint resolution processes, enhancing overall customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Scheduled appointments through effective communication with clients and prospects.
- Utilized CRM software to track leads and manage customer interactions efficiently.
Education
Associate of Science - BILLING AND CODING
Ultimate Medical Academy
Clearwater, FL01-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Picking and packing
- Packaging and labeling
- Order picking
- Sorting and labeling
- Insurance sales strategy
- Critical thinking
- Data entry
- HIPAA compliance
- Patient registration
- Billing systems and software
Certification
- CPC - Certified Professional Coder
Timeline
Cashier
JCPenney
08.2024 - 01.2026
Collections Agent
Convergys
08.2022 - 09.2024
Insurance Agent
GEICO
05.2020 - 07.2022
Customer Service Representative
ShowingTime Appointment Center
07.2015 - 02.2020
Associate of Science - BILLING AND CODING
Ultimate Medical Academy