Crystal Galvan
Colorado Springs,CO
Summary
Dynamic and results-driven professional with a strong background in customer service at Rocket Cleaning Solutions. Proven ability to foster relationships and enhance client satisfaction through exceptional communication and problem-solving skills. Adept at multi-tasking and maintaining a positive atmosphere, ensuring a welcoming environment for all clients.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Sales Associate
Rocket Cleaning Solutions
07.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Massage Therapist
Self Employed
08.2014 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Housekeeping Manager
RealSource Property Management
01.2022 - 08.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Education
Licensed Massage Practitioner - Massage Therapy
Everest College
Fife, WA08.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Goal oriented
- Multi-tasking strength
- Listening skills
Timeline
Sales Associate
Rocket Cleaning Solutions
07.2024 - Current
Housekeeping Manager
RealSource Property Management
01.2022 - 08.2024
Massage Therapist
Self Employed
08.2014 - Current
Licensed Massage Practitioner - Massage Therapy
Everest College
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